topic Re: Now Able to Purchase Gift Cards in Redemption

Now Able to Purchase Gift Cards

k380494p — Wed, 05 Oct 2022 20:53:08 GMT

I just successfully purchased two egift cards. They were properly charged to my credit card and I have received them. I purchased them one at a time. When one processed correctly and I received it, I purchased the second.

Hope the issues have been permanently fixed.

Re: Now Able to Purchase Gift Cards

AARPJanelleM — Thu, 06 Oct 2022 13:51:23 GMT

@k380494p Glad to hear it! The purchase cart was relaunched and is available for use. We are carefully monitoring the functionality in case any issues arise.

Re: Now Able to Purchase Gift Cards

PaulineC593962 — Thu, 06 Oct 2022 15:48:33 GMT

Still unable to process redemptions. Any time frame of that fix?

Re: Now Able to Purchase Gift Cards

AARPJanelleM — Mon, 10 Oct 2022 15:31:04 GMT

@PaulineC593962 The site has been restored. Are you still having an issue with redemptions?

Re: Now Able to Purchase Gift Cards

PaulineC593962 — Mon, 10 Oct 2022 15:42:10 GMT

Yes, I am getting the same message, "unable to process your redemption"....

Re: Now Able to Purchase Gift Cards

AARPJanelleM — Mon, 10 Oct 2022 17:37:45 GMT

@PaulineC593962 Please try clearing your browser's cache and cookies. The steps to complete this can be found here: https://aarp.info/2I3wo4C

Re: Now Able to Purchase Gift Cards

PaulineC593962 — Mon, 10 Oct 2022 17:58:30 GMT

I cleared them and I still get the same message. This is incredibly frustrating. Can I get someone to cobrowse and see what the issue is?