topic Re: Dead link on Chipotle Redemption in Redemption

Dead link on Chipotle Redemption

HokiePoq — Fri, 01 Jul 2022 10:42:28 GMT

Was happy to get a final redemption on the last day of the month....but not for long. The email came promptly but the link for the gift card does not work. I get an error message. Admins, is this everyone or just me? Was able to get one of the Extra Credit deals just now (Amazon was already gone) and that one came through just fine.

Re: Dead link on Chipotle Redemption

RobertS748050 — Fri, 01 Jul 2022 11:13:55 GMT

Not just you...me too.

Based on messages in other topics, everyone got dead links.

Re: Dead link on Chipotle Redemption

HokiePoq — Fri, 01 Jul 2022 11:42:00 GMT

Thanks, had missed those topics. Hopefully they will fix it for all of us at once.

Re: Dead link on Chipotle Redemption

AristotleOfGreece — Fri, 01 Jul 2022 16:01:43 GMT

Same here. Where do I report this dead link? I want to go to Chipotle.

Re: Dead link on Chipotle Redemption

HokiePoq — Fri, 01 Jul 2022 19:58:17 GMT

@AARPJanelle, @AARPTeri and/or any other admin on the board today

What is it with the 22,000 point adjustment? Giving the points back doesn't fix the problem. We lost a redemption and it was the last day of the month. Are we being given an additional redemption for July? That would only be fair. Points without a productive way to spend them don't mean so much. I would much rather have the $10 gift card. We've never been to a Chipotle and wanted an incentive to get the DH in there.

Re: Dead link on Chipotle Redemption

AARPJanelleM — Thu, 07 Jul 2022 12:44:57 GMT

@HokiePoq @RobertS748050 @AristotleOfGreece If you recently ordered a $10 Chipotle card from AARP Rewards on 6/30/22 and the redemption link did not work, we sent a replacement email to you on 7/1/22 providing a valid link. We also refunded your points used for the redemption. Please accept our apologies for any inconvenience, I'm here to help if you need anything!

Re: Dead link on Chipotle Redemption

HokiePoq — Thu, 07 Jul 2022 13:07:01 GMT

@AARPJanelleM I did get the 22k points refunded but no replacement email on 7-1. I called yesterday and the rep sent another email. The link was dead in that one, too. She said it's a known issue and hopefully, will be resolved. But still no Chipotle. Thanks for reading my post and replying, most appreciated.

Re: Dead link on Chipotle Redemption

AARPJanelleM — Thu, 07 Jul 2022 14:41:13 GMT

@HokiePoq You're welcome! Also, be sure to check your spam folders as the emails sometimes land in spam 😊

Re: Dead link on Chipotle Redemption

HokiePoq — Thu, 07 Jul 2022 14:46:23 GMT

@AARPJanelleM I did get the second email but that link was dead as well.

Re: Dead link on Chipotle Redemption

AARPJanelleM — Thu, 07 Jul 2022 17:28:33 GMT

@HokiePoq Have you had an opportunity to check your spam folder to see if you received the email with the correct link that was sent on July 1?

Re: Dead link on Chipotle Redemption

HokiePoq — Thu, 07 Jul 2022 19:09:25 GMT

@AARPJanelleM It is not in the spam folder I check that every day.. It was resent twice and the link does not work. That is the problem.

Re: Dead link on Chipotle Redemption

rednexsrus — Wed, 13 Jul 2022 11:54:37 GMT

Hi Hokie

I lost redemptions at the end of the month due to admins mistakes in the past, but they never ever have replaced that redemption. NOT FAIR

Now I redeem all of them before the end of the month

Just Saying

Re: Dead link on Chipotle Redemption

AARPJanelleM — Wed, 13 Jul 2022 12:53:50 GMT

@HokiePoq Thank you for letting me know. I'm escalating this to my next level of support for further guidance. I'll reach out to you as soon as I hear something!

Re: Dead link on Chipotle Redemption

HokiePoq — Wed, 13 Jul 2022 12:56:02 GMT

@AARPJanelleM Thank you! Nice lady at customer service tried but it seems to be a matter for the techies.

Re: Dead link on Chipotle Redemption

AARPJanelleM — Thu, 14 Jul 2022 12:57:19 GMT

@HokiePoq I understand! Please give our designated Rewards team a call for further assistance with this email issue. The direct phone # for the Rewards team is 1-866-451-6305. We look forward to speaking with you!