topic Re: Oops! An error occurred. Please refresh your browser to get back on track. in Redemption

Oops! An error occurred. Please refresh your browser to get back on track.

andrewtoo — Fri, 01 Jul 2022 04:50:55 GMT

Trying to redeem a card for points through the Extra Regret-It program...getting this message over and over again.

Re: Oops! An error occurred. Please refresh your browser to get back on track.

andrewtoo — Fri, 01 Jul 2022 04:18:55 GMT

"This item was not found in the system."

This message also.

Re: Oops! An error occurred. Please refresh your browser to get back on track.

Jason2020LovesKelly — Fri, 01 Jul 2022 04:28:18 GMT

More issues. Mine just swirls around, never loading. 🙄

Re: Oops! An error occurred. Please refresh your browser to get back on track.

dv2286 — Fri, 01 Jul 2022 04:30:29 GMT

I can't even get the points for the extra credit activities, just the

"Sorry no points" notification.

Re: Oops! An error occurred. Please refresh your browser to get back on track.

garyfish49 — Fri, 01 Jul 2022 05:21:42 GMT

Grrrrrr...

I've just wasted the better part of an hour watching videos repeatedly until the points register, and then being unable to redeem my points for a particular Points-Only Gift Card that I REALLY want, unsuccessful after 3 tries now. I'm about ready to give up. Why can't AARP's IT personnel get this right?!? If this was any other for-profit business, heads would roll.

Re: Oops! An error occurred. Please refresh your browser to get back on track.

MichelleM50204 — Fri, 01 Jul 2022 04:45:44 GMT

Back to the same old, same old. Spinning wheels, no points, an error occurred, item not found in system...

On top of this AARP auto renewed me today even though I know I disabled that. No warning or nothing. I'm not an idiot. I would have renewed on my own and got the free $10 Amazon gift card (since there's none here). Annoyed!

Re: Oops! An error occurred. Please refresh your browser to get back on track.

MichelleM50204 — Fri, 01 Jul 2022 04:48:25 GMT

Oh, and it will just not give me credit for one of the videos. No points because I already completed it but no check mark.

Re: Oops! An error occurred. Please refresh your browser to get back on track.

andrewtoo — Fri, 01 Jul 2022 04:49:34 GMT

Okay... after completing required quizzes and video...I must have reloaded the Extra Regret-It page 50 times...got a redeem button on 5 or 6 screens. Clicked "redeem"... "confirm"... then error.

Finally got the Target card.

Re: Oops! An error occurred. Please refresh your browser to get back on track.

RcD316530 — Fri, 01 Jul 2022 04:58:31 GMT

in my case, after every activity getting the message "no points, activity already completed" or words to that effect; checking transaction history and nothing credited ... grrrrrr........

Re: Oops! An error occurred. Please refresh your browser to get back on track.

Jason2020LovesKelly — Fri, 01 Jul 2022 05:02:29 GMT

' the Extra Regret-It page...' 😂

Re: Oops! An error occurred. Please refresh your browser to get back on track.

MichelleM50204 — Fri, 01 Jul 2022 05:08:27 GMT

Finally went through and got the Target and Amazon cards. Still need to deal with the renewal issue. 😞

Re: Oops! An error occurred. Please refresh your browser to get back on track.

garyfish49 — Fri, 01 Jul 2022 05:19:44 GMT

Has ANYBODY besides Michelle been able to successfully redeem for the points-only Amazon gift card?!?!? If so, PLEASE CHIME IN HERE!

What about Members like me who have been trying to redeem -- unsuccessfully, so far -- for the Amazon GC for the last hour? If the Amazon GC becomes "sold out" soon, will I be cast aside as an acceptable casualty of the deplorable situation allowed to fester on the AARP Rewards site?!?

The Amazon card is a Members-Only GC so at least the ravenous zombie hordes of non-members will hopefully be excluded from this particular in-demand GC.

Rant over.

Re: Oops! An error occurred. Please refresh your browser to get back on track.

andrewtoo — Fri, 01 Jul 2022 05:20:37 GMT

Wow...now I see how lucky I was to get the "Discover super ways to save with AARP" section completed in the first 8 minutes. It has two quizzes and one video and it gave me credit for them with little trouble. It just took me another 45 min to get the Amazon and Target cards redeemed.

Now, I can't get credit for videos in other sections. I have stopped trying to get credit for the videos at this point and consider myself fortunate to have gotten those two cards.

Thanks everyone for your input so that we knew that these problems are occurring more or less globally.

Re: Oops! An error occurred. Please refresh your browser to get back on track.

AnneG23816 — Fri, 01 Jul 2022 05:26:10 GMT

Well, I take solace in knowing that it's not a computer issue on my part. I've cleared cookies, logged in again, etc, and the "New AARP member" video just doesn't want to play nice.

[update: on about the 15th try it worked and I got the Amazon + Target cards]

Re: Oops! An error occurred. Please refresh your browser to get back on track.

jd5928561 — Fri, 01 Jul 2022 05:45:45 GMT

you're lucky. I can't even log in !

Re: Oops! An error occurred. Please refresh your browser to get back on track.

shamit — Fri, 01 Jul 2022 06:02:13 GMT

OK. I finally was able to complete the activities and get my cards redeemed. But now I find that my Target card is not good. When I check the balance on their site I get "The scopes don't match." My husband just through his for the Target card. And guess what? He is getting the same thing. These cards are not valid.

Re: Oops! An error occurred. Please refresh your browser to get back on track.

mi4090 — Fri, 01 Jul 2022 06:04:49 GMT

Hello Andrew,

I redeemed 22,000 points 6/30 for $10 Chipotle gift card and receive email. Upon clicking the Get Your Reward link immediately received:

Oops.

The site at http://click.email.aarp.org/?qs=98786fb5f9a5a50aeb891911ef1ba43019d9cfab4a83c2da1a57dc82d400201e5fcd5272a10b6b490f462a28c9071a973512dec36ba503d84c85169658b286b3 has experienced a network protocol violation that cannot be repaired.

The page you are trying to view cannot be shown because an error in the data transmission was detected.

Please contact the website owners to inform them of this problem.

Points were deducted but don't have the reward😪

Have a Blessed Day,

Marylin

Re: Oops! An error occurred. Please refresh your browser to get back on track.

jd5928561 — Fri, 01 Jul 2022 06:16:33 GMT

looks like target and amazon can now be redeemed ..... what a night ......

Re: Oops! An error occurred. Please refresh your browser to get back on track.

garyfish49 — Fri, 01 Jul 2022 06:17:32 GMT

FINALLY -- two hours after my first attempts to redeem for the Amazon points-only GC... I was able to complete that redemption.

This is a form of AARP-sponsored torture, anxiety, and frustration that is COMPLETELY AVOIDABLE. Admin knows this well, yet still does little or nothing to correct these recurring and systemic problems.

Re: Oops! An error occurred. Please refresh your browser to get back on track.

MichelleM50204 — Fri, 01 Jul 2022 06:26:44 GMT

You made me go check mine... It was fine but I used the Target app.