topic Re: $50 Will & Trust in Redemption

$50 Will & Trust

AristotleOfGreece — Mon, 18 Apr 2022 17:12:47 GMT

Redeemed for points the $50 gift card for Will and Trust and the link comes invalid.

Are other users having trouble redeeming this reward?

Re: $50 Will & Trust

garyfish49 — Tue, 19 Apr 2022 06:10:27 GMT

When I clicked on it just now, the following mesage was in the header:

"This item is currently inactive.

Please checkout the catalog for more items."

Re: $50 Will & Trust

garyfish49 — Wed, 20 Apr 2022 07:23:46 GMT

DOH!

I just discovered that's the standard message one gets when they open a Points-Only Gift Card window after they've used up their 3 monthly redemptions.

Sheesh... 😞

Re: $50 Will & Trust

Ngster01 — Thu, 21 Apr 2022 14:49:35 GMT

Same for me. Can't get to the site to claim my reward after redeeming 62,000 reward points. I'm assuming that AARP is working on fixing this.

Re: $50 Will & Trust

AARPJanelleM — Mon, 25 Apr 2022 13:17:11 GMT

@AristotleOfGreece Let's get to the bottom of this. I reviewed your account and I see that the email was re-sent to you on April 18. Have you received a working link for that gift card?

Re: $50 Will & Trust

AARPJanelleM — Mon, 25 Apr 2022 13:21:32 GMT

@Ngster01 Thanks for letting us know. I was able to re-send that email and you can expect to receive it within 24 hours. Be sure to check your spam folders in case the email lands there. If the new email does not have a working link, please let me know- thank you!

Re: $50 Will & Trust

AristotleOfGreece — Mon, 25 Apr 2022 17:14:50 GMT

The link is invalid. I requested AARP sent me another link through the help link and they said it would be reviewed.

I have not received a working link yet.

Re: $50 Will & Trust

AARPJanelleM — Tue, 26 Apr 2022 12:32:49 GMT

@AristotleOfGreece Thank you for that info. I have sent you a private message here on the Community page so we can get some more details from you. I look forward to speaking with you further!