topic Re: MISSING EMAIL'S in Redemption

MISSING EMAIL'S

rednexsrus — Thu, 02 Dec 2021 11:40:33 GMT

Janelle would you look into 2 missing emails from Dec 1. I redeemed 16000 points for a $5 Target and 11000 points for a $5 Domino's between 1:00 and 2:00 am. My account transactions confirm the redemptions. The Extra Credits for December was misbehaving that morning and may have had a hand in this. This is the first time EVER, that I failed to get my email's ( I checked the spam folder )

any help would be appreciated.

Thank You

Re: MISSING EMAIL'S

AARPJodeeR — Sat, 11 Dec 2021 17:31:44 GMT

@rednexsrus I did check your Rewards and I'm unable to verify these two transactions on your account so I've escalated the issue and a member from AARP Rewards team will reach out to you in 3-5 business days by email. We appreciate you being a loyal Rewards member and thanks for reaching out!

Re: MISSING EMAIL'S

rednexsrus — Sun, 12 Dec 2021 13:34:33 GMT

@AARPJodeeR

Well now lets see, You say you were unable to verify my two Dec 1 redemptions in question. Why don't you try looking under the Transaction History for that date !!

Surly they taught that in Jerk Around School. Delay, Delay, Delay

"3-5 business days" that is managements standard reply along with "I will escalate this issue"

Just anything to pass the buck. Try 10, that's right 10 days and I am no closer to getting these two gift cards OR a refund of 27000 reward points and reinstatement of my two reward redemptions

OH, while you are at it look into the other missing redemption email for a $5 Starbucks on Dec 7. Yeah, Yeah I requested help on that one too. Emails, post and AARP live Chat. Same runaround there too 😞 Refund is now 37000 points and reinstate all of my 3 rewards redemptions for the month.