topic Re: Another month, another problem with extra credit in Redemption

Another month, another problem with extra credit

RobertS748050 — Wed, 01 Sep 2021 11:06:24 GMT

I've had this same issue recur almost every month. When completing "extra credit" activities, I get an error message that "sorry no points earned this time." The thing is, it's the first day of the month and maybe the first or second activity completed for the day. This bug means that I am unable to redeem for the "extra credit deals" and by the next day, when the bug has sorted itself out, the item is usually sold out.

AARP, your vendor needs to get their act together. They're giving you a bad rep. Why even offer the paltry gift cards you do if you can't even fulfill?

Re: Another month, another problem with extra credit

RussellP197074 — Wed, 01 Sep 2021 11:24:50 GMT

It is happening for me for the first time as well.

Re: Another month, another problem with extra credit

naxos — Tue, 19 Oct 2021 19:04:22 GMT

Re: Another month, another problem with extra credit

JanetS214883 — Wed, 01 Sep 2021 13:40:54 GMT

This really needs to be fixed or some kind of credit awarded.

Re: Another month, another problem with extra credit

AnneG461594 — Wed, 01 Sep 2021 13:53:05 GMT

Anyone else having problems with checking out after purchasing cards?? I logged out, cleared history and cookies, everything I could think of but it won't let me check out. Watch it will get fixed after everything sells out!

Anne

Re: Another month, another problem with extra credit

p439300g — Wed, 01 Sep 2021 14:07:08 GMT

Totally agree…. This is frustrating and can’t finish any of the extra credit members only … WAKE UP AARP… this is an on going problem

Re: Another month, another problem with extra credit

p439300g — Wed, 01 Sep 2021 14:10:09 GMT

I agree.. they have a problem with the web site and definitely need to work on a fix so the rewards are better staggered throughout the month so everyone is not crashing the site on the 1st of the month!

Re: Another month, another problem with extra credit

freckles429 — Wed, 01 Sep 2021 14:22:09 GMT

I haven't been able to get ANY reward points for a month now. Consider yourself lucky if you can tomorrow. I can't even get the 5000 non member points. My membership is active for another 2 years. Ie tried clearing history, logging out & back in, changing browsers. NOTHING WORKS

Re: Another month, another problem with extra credit

dw6574 — Wed, 01 Sep 2021 14:32:02 GMT

NOT FAIR that some were able to redeem but many were not. This month’s extra credit Old Navy, Amazon, and AutoZone already sold out

Re: Another month, another problem with extra credit

AARPJanelleM — Wed, 01 Sep 2021 14:40:25 GMT

@RobertS748050 We are aware of the issues with extra credit and we are working to resolve these issues as soon as possible. We sincerely apologize for the inconvenience. Please come back to AARP Rewards and try again later today.

@dw6574 @RussellP197074 @JanetS214883 @freckles429 @p439300g @AnneG461594 @naxos

Re: Another month, another problem with extra credit

hatfield6549 — Wed, 01 Sep 2021 14:41:18 GMT

I was able to finish the last activity for 75 points on Chase. Was able to get Apple card.

Re: Another month, another problem with extra credit

dw6574 — Wed, 01 Sep 2021 14:53:13 GMT

Congratulations, glad it worked for you. Still not working for me