topic Re: Rewards Never Arrived in Redemption

Rewards Never Arrived

d1cirenza — Wed, 02 Jun 2021 21:16:58 GMT

The digital rewards I redeem used to show up in my email shortly after. The last two times I have tried to redeem a reward, AARP took the points but never sent me the giftcards. Neither time did I hit the 5 cards a month maximum. If this a computer issue? There isn't a email contact listed on the redemption page, who do I contact about this?

Re: Rewards Never Arrived

AARPTeri — Thu, 03 Jun 2021 13:22:09 GMT

We have been seeing some issues with sporadic emails and are currently looking into the problem. You can call our customer service for AARP Rewards, 866-451-6305 Weekdays 7am- 11pm ET. I have escalated this and we will have it resent as soon as possible.

Re: Rewards Never Arrived

HilaryC355764 — Fri, 04 Jun 2021 16:41:14 GMT

I am also having this problem. I never received my point redemptions or gift cards that I also purchased.