topic Re: Gift cards earned and redeemed through extra credit activity not being received at my email addr in Redemption

Gift cards earned and redeemed through extra credit activity not being received at my email address

ph8624 — Tue, 01 Jun 2021 11:32:00 GMT

Did my 3 extra credit activities this morning and redeem them for the $5 Target, Amazon and Walmart gift cards. My account was debited the points the cards cost but I never received any of the gift cards. Called customer service and agent resent emails but I still haven't received the the gift card emails.

Re: Gift cards earned and redeemed through extra credit activity not being received at my email addr

a170938b — Tue, 01 Jun 2021 11:34:07 GMT

Did you check your spam folder? They might have gone there as they have recently/

Re: Gift cards earned and redeemed through extra credit activity not being received at my email addr

ph8624 — Tue, 01 Jun 2021 13:24:53 GMT

Yes I checked my spam folder and they are not there.

Re: Gift cards earned and redeemed through extra credit activity not being received at my email addr

k142667b — Tue, 01 Jun 2021 13:35:36 GMT

there is a separate thread "Gift E-Cards Now Going to Spam" with lots of comments about the issue.

Re: Gift cards earned and redeemed through extra credit activity not being received at my email addr

ph8624 — Tue, 01 Jun 2021 13:45:22 GMT

I just spoke to Natasha in the rewards department and she told me she received a notice today (6/1) that eGift cards could take up to 72 hours to be delivered instead of immediately as they have been in the past.

Re: Gift cards earned and redeemed through extra credit activity not being received at my email addr

ph8624 — Tue, 01 Jun 2021 15:28:30 GMT

Unfortunately my 3 gift cards did not go to my regular inbox or spam so it looks like the eGift card problem is getting worse.

Re: Gift cards earned and redeemed through extra credit activity not being received at my email addr

ThomasS114238 — Tue, 01 Jun 2021 16:36:07 GMT

You're not the only one. Same 3 cards with me. I was told at 7:15 am this morning the email was being resent and I have them in 10 minutes, 5 hours later (12:35) still no show

Re: Gift cards earned and redeemed through extra credit activity not being received at my email addr

ph8624 — Tue, 01 Jun 2021 17:07:43 GMT

Thanks for letting me know I am not the only one.

Re: Gift cards earned and redeemed through extra credit activity not being received at my email addr

HokiePoq — Tue, 01 Jun 2021 17:43:15 GMT

@ph8624 Missing one as well. Happened on an instant win last month but customer service got involved. Had to have a ticket written for tech dept. When they didn't respond, customer service wrote another ticket without my asking. I appreciated that. When it finally was sent, it did go to spam. Nothing in spam this time. The whole system seems to have a big glitch. Customer service said they could resend, but not fix my problem as it was never sent for some reason. Looks like that is now happening with a lot of people.

Re: Gift cards earned and redeemed through extra credit activity not being received at my email addr

libbief959254 — Tue, 01 Jun 2021 21:35:32 GMT

Same here - did not receive a starbucks gift card after doing extra credit activities and points were deducted and it doesn't show up in the transaction section.

Re: Gift cards earned and redeemed through extra credit activity not being received at my email addr

HokiePoq — Wed, 02 Jun 2021 11:13:22 GMT

@libbief959254 Mine shows up in transactions and points were deducted. Under redemptions. I hope they send everyone's. That 72 hour thing may apply this month, but my experience is that if you don't get it immediately, you don't get it without calling customer service.

P.S. It was there in email this morning! First time one has come the next day. Glad not to have to call and hope everyone else's arrived as well.