topic Re: 48,000 Points Deducted & No Gift Card Email in Redemption

48,000 Points Deducted & No Gift Card Email

mi4090 — Sat, 29 May 2021 00:25:11 GMT

Hello Rewards Warriors,

I used 48,000 points to purchase the $25 Paramount+ gift card and didn't receive email with card. The points were deducted immediately as usual.

Has anyone had this problem with the Paramount gift card?

@AARPTeri could you please assist with me getting the email.

Thanks in advance for any help from Management.

Have a Blessed Day,

@mi4090

Re: 48,000 Points Deducted & No Gift Card Email

like92115 — Sat, 29 May 2021 00:36:29 GMT

Sorry this happened to you.

Perhaps related to another problem. See: https://community.aarp.org/t5/Redemption/Website-Technical-Issues-Daily-Deal/m-p/2410981#M3201 for something similar including for myself.

I'm confident AARP will get this all resolved, but... well... sigh... 😞

Re: 48,000 Points Deducted & No Gift Card Email

shamit — Sat, 29 May 2021 02:50:45 GMT

I know you have probably looked, but have you checked your spam folder. I purchased the Amazon card today for 20,000 points. And for the first time the email ended up in my spam folder. Other emails have gone to my spam folder in the past, but never any gift card redemptions. At first I thought I would have to wait until Monday to call and find out what happened to the email. Was very surprised, relieved, and happy to find it there.

Re: 48,000 Points Deducted & No Gift Card Email

J896552 — Sat, 29 May 2021 12:51:40 GMT

Yesterday, I purchased the Amazon gift card for 20,000 points. The email arrived but when I opened it, there was nothing there! I called Customer Service; they resend the email. Still nothing in the email. They will look into the problem. Just wondering if this happened to anyone else?

Re: 48,000 Points Deducted & No Gift Card Email

sr13892711 — Sat, 29 May 2021 19:00:07 GMT

Yes, I've had it where first it wasn't there and then it was, sometimes it is not opening when prompted, but does later. Also, you need to keep clicking on whatever prompts are there.