topic Re: no email sent for instant win in Redemption

no email sent for instant win

je1020 — Sat, 24 Apr 2021 20:39:21 GMT

@AARPTeri this morning I won and instant win for Applbee's gift card, but have not yet gotten the email for the win. Can you check out what went wrong and get the email sent. Thanks.

Re: no email sent for instant win

AARPJanelleM — Mon, 26 Apr 2021 14:15:10 GMT

@je1020 It can take up to 72 hours to receive the email, have you received it yet?

Re: no email sent for instant win

je1020 — Mon, 26 Apr 2021 23:00:49 GMT

No I have not received it yet, is it possible to have it resent.

Re: no email sent for instant win

AARPJanelleM — Tue, 27 Apr 2021 11:54:06 GMT

@je1020 Let me get this escalated for you. In order to complete the escalation, I will need the following details: Have you had a chance to check your spam folder for the email?

We suggest that you add our redemption emails to your address book to ensure your internet provider is not blocking or sending the email to a spam folder:

no-reply@aarprewards.aarp.org
customercare@helloworldfulfillment.com

Have you added those email addresses to your address book to ensure the emails are not being blocked?

Re: no email sent for instant win

je1020 — Tue, 27 Apr 2021 14:24:02 GMT

The email is not in my spam folder. I have now added the redemption emails to my contacts, hope it helps in the future. I have gotten emails prior to this for redemptions without any problems. Thank you for any help you can give.

Re: no email sent for instant win

AARPJanelleM — Tue, 27 Apr 2021 15:00:17 GMT

@je1020 Got it. I was able to escalate this for you. You should hear back from our escalations team via email within 5 business days. I'm always here to help!