topic Re: Customer Service Too Busy to Take My Call... in Redemption

Customer Service Too Busy to Take My Call...

andrewtoo — Mon, 01 Mar 2021 18:51:48 GMT

...and my confirmation email for the $5 Bath and Body Works does not contain a link to see the e-gift card to print it.

Image from my confirmation email (nothing under "How to Redeem:" to click on):

And, Customer Service Number from email...just too busy to take my call and told me to "Call Back.."

I'm a little shocked at the lack of customer service representatives at the Customer Service number.

Re: Customer Service Too Busy to Take My Call...

LindaB671 — Mon, 01 Mar 2021 19:07:43 GMT

@andrewtoo I received the same email for my Bath & Body Works gift card; my husband too. I was, however, able to get through to AARP Customer Service, so they are aware of the problem.

Re: Customer Service Too Busy to Take My Call...

LindaB671 — Mon, 01 Mar 2021 19:35:43 GMT

Hi @AARPTeri ,

I’ve contacted Customer Service, but I wanted you to be aware as well. The new Bath & Body Works gift card email isn’t coming through properly for at least a few of us as indicated in this Forum. Thank you for all you and your team do!

@LindaB671 wrote:
@andrewtoo I received the same email for my Bath & Body Works gift card; my husband too. I was, however, able to get through to AARP Customer Service, so they are aware of the problem.

Re: Customer Service Too Busy to Take My Call...

AARPTeri — Mon, 01 Mar 2021 19:49:46 GMT

Thank you for posting Andrewtoo - we are aware of this issue and working to resolve ASAP. You can expect to receive a new email with link.

Re: Customer Service Too Busy to Take My Call...

LindaB671 — Mon, 01 Mar 2021 20:03:17 GMT

Thank you @AARPTeri. I received my new email with the link included. Kudos!

Re: Customer Service Too Busy to Take My Call...

andrewtoo — Mon, 01 Mar 2021 21:19:48 GMT

Got it