topic Re: Problems with Daily Deal and Sweepstakes in Redemption

Problems with Daily Deal and Sweepstakes

ej64073754 — Wed, 23 Sep 2020 14:25:17 GMT

For the past 2 days, I have used 50 points for a chance at the Daily Deal, and 1,000 points for a sweepstakes entry. All 4 times, I have gotten a message that said "an error occurred, refresh my browser and try again." Well, I did that, and then I get the message about "coming back tomorrow to try again." But, when I check my redemption history, it shows I've lost 2,100 points to these entries, but it doesn't show that I actually got the entries. What's the deal here, AARP?

Re: Problems with Daily Deal and Sweepstakes

AARPJanelleM — Wed, 23 Sep 2020 15:09:18 GMT

Thanks for reaching out! You will see a real time message indicating that you've won or lost when you redeem points to play a daily instant win. To check your total number of sweepstakes entries, please visit your transaction history and set the filter to 'Redemptions'. That will show you how many sweepstakes redemptions you've made toward entries into the sweepstakes. We are always here to help!

Re: Problems with Daily Deal and Sweepstakes

ralmon — Wed, 23 Sep 2020 16:32:52 GMT

@AARPJanelleM

did you read the message you responded to? The "real time message" people are getting is "OOPS an error occurred

This happens on Sweepstakes, as well as Daily Win.

On Daily Win, you don't know if you won or lost, All you know is OOPS and 50 points are gone.

Re: Problems with Daily Deal and Sweepstakes

AARPJanelleM — Wed, 23 Sep 2020 16:58:58 GMT

We are investigating this site issue. Due to slow response times during a point redemption, this is causing timeouts to occur. The "Oops! An error occurred. Please refresh your browser to get back on track" message may appear. Although the message displays, the point redemption was completed. While we work to correct this error, we can check your AARP Rewards profile to let you know if your Daily Win entries were won. Also, you'll receive an email from customercare@helloworldfulfillment.com with the subject line "Congrats! Complete some next steps to get your prize." if you win a sweepstakes.

Re: Problems with Daily Deal and Sweepstakes

a170938b — Wed, 23 Sep 2020 18:18:53 GMT

Hi Janelle AARPJanelleM,

You wrote: "While we work to correct this error, we can check your AARP Rewards profile to let you know if your Daily Win entries were won."

Does it mean we have to call AARP each day it happens to know if we won the Daily Win? Please let us know. Thank you.

(I played today and got the error message. Did I perchance win? Thank you.)

Re: Problems with Daily Deal and Sweepstakes

AARPJanelleM — Wed, 23 Sep 2020 18:39:53 GMT

@a170938b I was able to review your AARP Rewards account and I see your $10 Walmart Gift Card instant win play for today did not win. You are welcome to ask us on here or if you'd prefer to give us a call, we can be reached at 888 687 2277. We appreciate your understanding and I'm always here to help if you need anything further.

Re: Problems with Daily Deal and Sweepstakes

a170938b — Wed, 23 Sep 2020 18:41:21 GMT

AARPJanelleM

Thank you, Janelle. This is helpful.

Re: Problems with Daily Deal and Sweepstakes

AARPJanelleM — Wed, 23 Sep 2020 18:44:21 GMT

@a170938b You are most welcome!

Re: Problems with Daily Deal and Sweepstakes

ej64073754 — Wed, 23 Sep 2020 22:14:36 GMT

Exactly right. Janelle, your our explanation is way off base. We don't get the "Sorry, try again tomorrow," or the confetti showing that you won. We just get the error message. So, it's like playing on a broken slot machine.

Re: Problems with Daily Deal and Sweepstakes

AARPDianaG — Wed, 23 Sep 2020 22:28:59 GMT

@ej64073754 the Rewards team is working to resolve the error messaging that may appear when some participants are redeeming for points only items in the catalog. Please be assured your redemption is being counted towards the item you are redeeming for. Feel free to check your transaction history under “Redemptions”: https://www.aarp.org/rewards/transaction/#view=redemptions.