topic Re: SWEEPSTAKES WIN AMOUNT ERROR in Redemption

SWEEPSTAKES WIN AMOUNT ERROR

rednexsrus — Wed, 16 Sep 2020 07:40:40 GMT

Is anybody else having a problem with the Sweepstakes win amounts changing when you try entering any of the sweepstakes. All the winning values change to $10 with either laptop or desktop use, using different browsers, cleared cache so it must be another failed attempt to get this program on the right track. Going on now for about 10 - 12 days. I guess this is our new normal. Oh well 😩😫 c'est la vie

Just Saying

Re: SWEEPSTAKES WIN AMOUNT ERROR

a170938b — Wed, 16 Sep 2020 12:22:48 GMT

Same here. I have however another problem; too often after I have confirmed the points, instead of "You are in" I get "oops! something went wrong" or similar stuff. However I am not allowed to play again that day, the points have been subtracted and because there is no tally of all the times we are in, I do not know if it has been counted; most likely not.

Re: SWEEPSTAKES WIN AMOUNT ERROR

kb1248 — Wed, 16 Sep 2020 13:58:52 GMT

<< I have however another problem; too often after I have confirmed the points, instead of "You are in" I get "oops! something went wrong" or similar stuff. However I am not allowed to play again that day>>

My experience is not quite exactly similar. Maybe because I don't play the maximum amount of entries (?). I enter my amount, and when I get the oops message, I enter again, and then the transaction history shows that despite the oops message, both my entries went through and now I have double the intended amount. So the difference, perhaps because you enter the max amount (?) is that I am allowed to play again, but with videos a real challenge to get points, and sweepstakes entries now over the top expensive, extra sweepstake entries above plan can kill a budget fast.

Re: SWEEPSTAKES WIN AMOUNT ERROR

a170938b — Wed, 16 Sep 2020 14:04:36 GMT

Thank you. I will try to play incrementally.

Re: SWEEPSTAKES WIN AMOUNT ERROR

JoLo49 — Wed, 16 Sep 2020 19:25:20 GMT

I also got the "oops" message and not sure if my entries were recorded. The points were subtracted, so not able to "retry" again.

Re: SWEEPSTAKES WIN AMOUNT ERROR

AARPLaurenA — Wed, 23 Sep 2020 20:46:34 GMT

@rednexsrus We are aware of the issue and our Rewards team is working on it. Thanks!