topic Re: CANNOT REDEEM MY POINTS FOR ANY CARD AT ALL FOR MONTH OF AUGUST, 2026 in Redemption

CANNOT REDEEM MY POINTS FOR ANY CARD AT ALL FOR MONTH OF AUGUST, 2026

LoriR691002 — Sat, 01 Aug 2026 04:45:45 GMT

I have attempted to redeem my points, and am receiving the following message: "Purchases of this item are limited to one." This appears on each and every card I have selected. The same applies to my husband's account. Is anyone else experiencing this glitch?

Re: CANNOT REDEEM MY POINTS FOR ANY CARD AT ALL FOR MONTH OF AUGUST, 2026

SummerOnTheWay1 — Sat, 01 Aug 2026 04:49:12 GMT

[Saturday 8/1/26 12:48am ET]

Lori @LoriR691002 , what "points only" cards are you trying to "redeem" for?

Nicole!

Re: CANNOT REDEEM MY POINTS FOR ANY CARD AT ALL FOR MONTH OF AUGUST, 2026

MatthewD823110 — Sat, 01 Aug 2026 04:53:13 GMT

Home Depot, Lowes, and Kohl's. I just discovered that I was able to redeem for Chewy, which is a non-member reward. I cannot redeem for a Member's Only Reward.

Re: CANNOT REDEEM MY POINTS FOR ANY CARD AT ALL FOR MONTH OF AUGUST, 2026

SummerOnTheWay1 — Sat, 01 Aug 2026 05:00:47 GMT

[Saturday 8/1/26 12:59am ET]

Matthew @MatthewD823110 , I wonder IF AARP has NOT "activated" your membership?

Nicole!

➡️[*** MATTHEW @MatthewD823110 wrote:
Home Depot, Lowes, and Kohl's. I just discovered that I was able to redeem for Chewy, which is a non-member reward. I cannot redeem for a Member's Only Reward.

Re: CANNOT REDEEM MY POINTS FOR ANY CARD AT ALL FOR MONTH OF AUGUST, 2026

MatthewD823110 — Sat, 01 Aug 2026 05:01:13 GMT

Our memberships are fully activated. This has never happened before.

Re: CANNOT REDEEM MY POINTS FOR ANY CARD AT ALL FOR MONTH OF AUGUST, 2026

MariaK113398 — Sat, 01 Aug 2026 05:03:40 GMT

I usually get this message if it's a card I already redeemed for. Are you sure your redemptions did not go through? Try looking at your transaction history and see if points were deducted.

Re: CANNOT REDEEM MY POINTS FOR ANY CARD AT ALL FOR MONTH OF AUGUST, 2026

SummerOnTheWay1 — Sat, 01 Aug 2026 05:06:05 GMT

[Saturday 8/1/26 1:04am ET]

The BAD news Matthew @MatthewD823110 , is that AARP is closed until Monday 8am ET. So all weekend, it appears you are being VIEWED by the Merkle AI as a "non-member". 😞

Nicole!

➡️[*** MATTHEW @MatthewD823110 wrote:
Our memberships are fully activated. This has never happened before.

Re: CANNOT REDEEM MY POINTS FOR ANY CARD AT ALL FOR MONTH OF AUGUST, 2026

MatthewD823110 — Sat, 01 Aug 2026 05:06:04 GMT

Yes, I checked both accounts. The AARP site is allowing me only to select Non-Member Rewards. It seems this will be an issue for Customer Service, unfortunately:{

Re: CANNOT REDEEM MY POINTS FOR ANY CARD AT ALL FOR MONTH OF AUGUST, 2026

MatthewD823110 — Sat, 01 Aug 2026 05:21:31 GMT

Your replies are much appreciated. Thank you!

Re: CANNOT REDEEM MY POINTS FOR ANY CARD AT ALL FOR MONTH OF AUGUST, 2026

SummerOnTheWay1 — Sat, 01 Aug 2026 05:23:43 GMT

[Saturday 8/1/26 1:23am ET]

You are welcome Matthew @MatthewD823110 .

Nicole!

➡️[*** MATTHEW @MatthewD823110 wrote:
Your replies are much appreciated. Thank you!