topic Re: Unable to process redemption request in Redemption

Unable to process redemption request

EmeseD226170 — Sun, 26 Jul 2026 04:05:35 GMT

I just joined AARP last week. Since I'm mostly bedridden, I spent a lot of time on earning rewards. After the first two days, I can't redeem any rewards..I've tried it through thr app, different browsers, etc. , but I keep getting the "unable to process your redemption request "This is frustrating as I was hoping to get the daily max chewy and Amazon sweepstakes entries as. I'm poor. I'll try calling customer service on Monday. Just posting in case any AARP. moderator can fix this problem. Unfortunately, I see that this is a common problem and sometimes doesn't get fixed according to others on this board. This is frustrating.

Re: Unable to process redemption request

MichaelH852670 — Sun, 26 Jul 2026 05:25:56 GMT

I had the same problem a while back and they were able to help me out.

DarrylL35959 was the AARP online person to help facilitate it for me and I was very lucky that they got me up and running again within a couple weeks.

This is the thread that explains my situation and how/who was able to help. Hope this helps you out too.

AARP Online Community and Discussion Forums - Unable to process redemption request - AARP Online Community

Re: Unable to process redemption request

SummerOnTheWay1 — Sun, 26 Jul 2026 05:59:53 GMT

[Sunday 7/26/26]

(1) Michael @MichaelH852670 , GLAD they got your AARP Rewards Account "fixed". They did mine too.

(2) Emese @EmeseD226170 , I have "copied & pasted" the post Michael is "referring" to as it maybe difficult to find in that VERY LONG thread. Note, you have to REPORT your "issue" 1st by calling the REWARDS Customer Service (it is different from the REGULAR Customer Service). Then AARP Darryl will look into your "issue" IF it goes past the 10 business days they will tell you about. Lol, some NEW members DONOT have the PM (private message) tool. Another "issue". Hopefully you have it & can send AARP Darryl one as needed. Or post to him using the LINK Michael provided you. I luv the "Members helping Members" on this AARP Community Board. That was so kind of him. 👍 Fyi - ALL of AARP (including moderators) work weekdays 8am ET to 8pm ET only. Good luck, Nicole!

➡️[***

‎05-27-2026 02:45 PM.
Hi @MichaelH852670.

Yes, you’ll need to contact support so a case can be created to help resolve this issue. If you haven’t already reached out to AARP Support, you can do so here: AARP Help. If you have done so, send me a private message so I can check the case status -AARP Darryl

Re: Unable to process redemption request

SummerOnTheWay1 — Sun, 26 Jul 2026 06:13:25 GMT

AARP Rewards Customer Service (866)451-6305. They are DIFFERENT from the "regular" AARP Customer Service.

OPEN only weekdays 8am ET to 8pm ET.

Re: Unable to process redemption request

BtW751689 — Sun, 26 Jul 2026 06:28:46 GMT

Keep detailed notes and give AARP the time stated. Likely it will take longer than the 10 business days. Let them know you signed up to include the full rewards program, not just to earn points but also to use points. If you do not get resolution within a reasonable time frame, contact the BBB and file a complaint. AARP may not want to answer you but they will answer the bbb complaint which should give you a fighting edge. Good luck. Also if you do not get resolution after a reasonable time, let AARP know you will cancel your subscription. Even if you do this you can still be an AARP member with less perks but able to earn 5000 points a day instead of 7500. You can still do many things with your points even if you are a free member.

Re: Unable to process redemption request

SummerOnTheWay1 — Sun, 26 Jul 2026 06:33:58 GMT

[Sunday 7/26/26]

@BtW751689 , how true = yes, you can still "participate" in the AARP Rewards Program without an AARP Membership. Good feedback!!!

*** I will add, it is best to "play nice" even IF "issue" continues past the 10 business days. Yes, it is FRUSTRATING!!! But you will get MORE HELP by remaining CALM when dealing with AARP. 😉 Nicole!

➡️[*** BtW @BtW751689 wrote:
Keep detailed notes and give AARP the time stated. Likely it will take longer than the 10 business days. Let them know you signed up to include the full rewards program, not just to earn points but also to use points. If you do not get resolution within a reasonable time frame, contact the BBB and file a complaint. AARP may not want to answer you but they will answer the bbb complaint which should give you a fighting edge. Good luck. Also if you do not get resolution after a reasonable time, let AARP know you will cancel your subscription. Even if you do this you can still be an AARP member with less perks but able to earn 5000 points a day instead of 7500. You can still do many things with your points even if you are a free member.

Re: Unable to process redemption request

EmeseD226170 — Sun, 26 Jul 2026 13:46:56 GMT

Thanks so much! No, I can't private message either. I will call customer service tomorrow. I already paid my annual dues, so I won't cancel butIwon'tremew ifhis doesn'tget resolved in a timelymanneror if Ihavemore technicaldifficulties. ,

Re: Unable to process redemption request

SummerOnTheWay1 — Sun, 26 Jul 2026 14:16:49 GMT

[Sunday 7/26/26]

You are welcome Emese @EmeseD226170 !!! When I joined the AARP Rewards Program last year May 2025, like you - I could NOT "redeem".

Also, keep "trying" as mine was FIXED before I received the AARP email that it was fixed.

They are redoing this AARP Community Board on August 5th.

Hopefully, you will get the PM tool. 🤞

Take care,

Nicole!

➡️[*** EMESE @EmeseD226170 wrote:
Thanks so much! No, I can't private message either. I will call customer service tomorrow. I already paid my annual dues, so I won't cancel butIwon'tremew ifhis doesn'tget resolved in a timelymanneror if Ihavemore technicaldifficulties. ,

Re: Unable to process redemption request

SummerOnTheWay1 — Mon, 27 Jul 2026 22:55:37 GMT

[Monday 7/27/26]

NO pressure to "update" us Emese @EmeseD226170 , but I was "wondering" IF you got a chance to CALL the AARP Rewards Customer Service number I posted for you.

Lol, I usually SKIP Mondays when I CALL as you already know everyone is CALLING after AARP being closed for the weekend. 😂

And I have NEVER had to WAIT for a "human" to answer. 👍

Anyway, hope you are "redeeming" SOON my friend!!! 🤞

Nicole!

Re: Unable to process redemption request

EmeseD226170 — Tue, 28 Jul 2026 00:34:32 GMT

I spoke with someone in customer service, and they told me they "would escalate my issue " and that I would hear back from them in up to 10 busseness days. So, the same as I've seen from others with the same problem on this forum. I'll ùpdate ŵhen this gets resolved. Hopefully it won't take too ĺong.

Re: Unable to process redemption request

SummerOnTheWay1 — Tue, 28 Jul 2026 00:54:55 GMT

[Monday 7/27/26]

Yes, hopefully this gets "fixed" SOON for you Emese @EmeseD226170 !!! Thanks for "updating" us.

Nicole!

➡️[*** EMESE @EmeseD226170 wrote:
I spoke with someone in customer service, and they told me they "would escalate my issue " and that I would hear back from them in up to 10 busseness days. So, the same as I've seen from others with the same problem on this forum. I'll ùpdate ŵhen this gets resolved. Hopefully it won't take too ĺong.

Re: Unable to process redemption request

EmeseD226170 — Tue, 28 Jul 2026 22:47:19 GMT

They already got my yearly membership money 😕 I won't renew it, if they don't allow me to redeem points soon, or if this happens again, but they got me for the year..

Re: Unable to process redemption request

SummerOnTheWay1 — Tue, 28 Jul 2026 23:06:02 GMT

[7/28/26] Emese @EmeseD226170 , you are going to run into ALOT of "opinions" on this AARP Community Board.

It is in your BEST "interest" to give AARP a "chance" to help you.

By feeding into the NEGATIVITY here, you are only going to come across as a "troublemaker" to the AARP Employees that do MONITOR this AARP Community Board.

AARP Teri & AARP Darryl have helped ALOT of us here. 👍

Threatening to report AARP to the Better Business Bureau and canceling membership is only going to "muddy" the waters for you.

YES, dear friend - I was NOT "happy" with NOT being able to "redeem" when I joined the AARP Rewards Program May 2025. But getting all "stressed" out was NOT going to fix anything. 😉

(1) You reported your issue to the AARP Rewards Customer Service. That is the 1st step.

(2) Now relax and give them the 10 biz days.

(3) IF you are still NOT able to "redeem" AFTER these 10 biz days = post in the THREAD Michael @MichaelH852670 was "kind" about supplying the link to. Calmly "explain" to AARP Darryl WHY you need his help. He is really an AWESOME & HELPFUL employee.

(4) Lol, continuing to what they call "rant" (I call complaining 😉) ends up with your complaints being "censored" (deleted). AARP hates our "rants" here. Your Rewards Account will be fixed. BOTH mine & Michael's was. 👍 You complained. Got some suggestions. That is ACCEPTABLE to AARP. Lol, continuing to complain is NOT. It will all fall in place SOON for you. 🙃

Have a GREAT Tuesday,

Nicole!

➡️[*** EMESE @EmeseD226170 wrote:
They already got my yearly membership money 😕 I won't renew it, if they don't allow me to redeem points soon, or if this happens again, but they got me for the year..

Re: Unable to process redemption request

EmeseD226170 — Wed, 29 Jul 2026 00:59:27 GMT

I am not assuming that thr problem won't be resolved. You are correct. I'm going to patiently wait for the 10 days and assume the best.

Re: Unable to process redemption request

EmeseD226170 — Wed, 29 Jul 2026 01:03:08 GMT

To all. I'm going to wait the 10 days and assume the best. Worst case, I did get some valuable exercise classes. I'm hoping I can redeem points as it was one of my main reasons for joining, but I'll wait and update once I can start redeeming points. Thanks ❤️

Re: Unable to process redemption request

SummerOnTheWay1 — Wed, 29 Jul 2026 01:23:17 GMT

@EmeseD226170 , I ADDED some text at BOTTOM of this post. [Tuesday 7/28/26]

I WAS SO GLAD to read your post Emese!!! 👍

Shows a "positive" on a very "challenging" issue.

Lol, as the saying goes - a WATCHED pot NEVER boils.

Same here dear friend. Just keep EARNING while you WAIT the 10 biz days. Before you know it, you will be REDEEMING!!! 💃🎉

I also believe the "universe" comes to OUR RESCUE when we "let go" of things we CANNOT CONTROL.

➡️[*** Lastly, remember to keep "trying" to redeem. As I had shared with you "previously" - mine was fixed before I received the AARP email telling me it was fixed.

Take care my friend,

Nicole!

➡️[*** EMESE @EmeseD226170 wrote:
To all. I'm going to wait the 10 days and assume the best. Worst case, I did get some valuable exercise classes. I'm hoping I can redeem points as it was one of my main reasons for joining, but I'll wait and update once I can start redeeming points. Thanks ❤️