topic Re: Can't get gift card purchases to process in Redemption

Can't get gift card purchases to process

MandyT166891 — Wed, 22 Mar 2023 12:51:22 GMT

I have been trying to purchase gift cards for the past couple hours and keep getting the message that something went wrong with your transaction. I made sure all of my information matches, and have tried both on the computer and phone, both credit card and paypal. Why is this happening?

Re: Can't get gift card purchases to process

rednexsrus — Wed, 22 Mar 2023 13:31:41 GMT

Sadly it is because the people working in the tech support department are so clueless. They have absolutely no idea what they're doing. Evidently training to do this job is very low priority with this administrator. This is not rocket science. There are other companies that do this job without all these problems.

Just Saying

Re: Can't get gift card purchases to process

AARPJanelleM — Wed, 22 Mar 2023 14:05:41 GMT

@MandyT166891 Our escalations team is looking into your case and you can expect a response within 3-5 business days. Let me know if there's anything I can do to help!

Re: Can't get gift card purchases to process

RobertW935818 — Tue, 12 May 2026 14:31:50 GMT

I have been unable to purchase gift cards for over a month. It is a known issue with AARP yet no one seems to know how to fix it.

Re: Can't get gift card purchases to process

SummerOnTheWay1 — Tue, 12 May 2026 14:37:05 GMT

[Tuesday 5/12/26 10:35am ET]

@RobertW935818 , did you call the AARP Customer Service? I "avoid" the Chat & Text options as they are AI. Other members are able to purchase, so maybe something to do with YOUR REWARDS ACCOUNT.

➡️[*** @RobertW935818 wrote:
I have been unable to purchase gift cards for over a month. It is a known issue with AARP yet no one seems to know how to fix it.

Re: Can't get gift card purchases to process

SereneSeagull — Tue, 12 May 2026 17:20:56 GMT

Large tally of people I’m noticing.

Re: Can't get gift card purchases to process

RobertW935818 — Tue, 12 May 2026 20:50:58 GMT

It's a known issue. I was able to buy over 50 gift cards in the past, but have been blocked for going on two months now, and AARP seems unwilling and unable to fix anything. As big as AARP is, I don't understand how so many people seem to have this sort of problem. I cancelled my membership because of it. Seems like they leave a lot of money on the table. The payment processing works if I wanted to renew my membership. But not gift card purchases. Very odd.

Re: Can't get gift card purchases to process

RobertW935818 — Tue, 12 May 2026 20:51:40 GMT

Please look into mine. This is wild to me.

Re: Can't get gift card purchases to process

RobertW935818 — Tue, 12 May 2026 20:52:48 GMT

Indeed. And as big as AARP is, I am 100% surprised by this. There is no excuse for this many people to be having this many problems with simply trying to buy something on the site.