topic Re: 3 MONTHS AND STILL CANNOT REDEEM POINTS! in Redemption

3 MONTHS AND STILL CANNOT REDEEM POINTS!

hh30978121 — Thu, 07 May 2026 12:29:04 GMT

So, after two "maintenance" sessions, I still cannot redeem rewards points. After reading member's posts on AARP Community, it is clear that AARP does not care.

I am trying a new tactic - contacting Markel directly. They are the administrator of AARP Rewards. Contact Us | Markel

Maybe if we ALL contact them every single day the rewards program will finally be fixed????

Re: 3 MONTHS AND STILL CANNOT REDEEM POINTS!

SereneSeagull — Thu, 07 May 2026 12:41:33 GMT

Your state’s Attorney General. FTC, and BBB

Re: 3 MONTHS AND STILL CANNOT REDEEM POINTS!

hh30978121 — Thu, 07 May 2026 13:25:19 GMT

I thought that the so-called maintenance was a indirect response from Markel. I will continue contact them and keep my fingers crossed.

Re: 3 MONTHS AND STILL CANNOT REDEEM POINTS!

SophieP768311 — Fri, 08 May 2026 01:27:55 GMT

Is this the error message you get? I am now unable to redeem points rewards also.

Re: 3 MONTHS AND STILL CANNOT REDEEM POINTS!

rednexsrus — Fri, 08 May 2026 08:23:15 GMT

Sponsor: AARP, 601 E. Street NW, Washington, DC 20049. Administrator: Merkle Inc. (previously known
as HelloWorld, Inc.), 3000 Town Center, Suite 2000, Southfield, MI 48075

Re: 3 MONTHS AND STILL CANNOT REDEEM POINTS!

hh30978121 — Fri, 08 May 2026 11:08:36 GMT

Yes - this is exactly what I get. Very frustrating.

Re: 3 MONTHS AND STILL CANNOT REDEEM POINTS!

Rocky818 — Fri, 08 May 2026 12:32:47 GMT

I belong to a group of about 40 people. There are many of us that use AARP. We did have some people with the same issues. They eventually were able to redeem their points but unfortunately it did take about 7 months to get resolved. I know this can't feel good but try to hang in there for another 4 months, max. I am curious as to what happens so please keep updates on here. I share them with our group so we can learn or at least try.

Re: 3 MONTHS AND STILL CANNOT REDEEM POINTS!

SophieP768311 — Sat, 09 May 2026 02:17:54 GMT

I can understand and now join your suffering. It has been all downhill since Merkle took over from Deluxe rewards. I can't believe AARP tolerates all the problems that happen monthly with their rewards programs.

Re: 3 MONTHS AND STILL CANNOT REDEEM POINTS!

SophieP768311 — Sat, 09 May 2026 02:20:51 GMT

Per AARP t&c it is Merkle that runs the program, so make sure your gripes go to the right problem company 😉