topic Re: Did not receive Redemption Reward in Redemption

Did not receive Redemption Reward

j532111f — Sat, 11 Jul 2020 18:29:23 GMT

@AARPTeri Yesterday, July 10th, I redeemed 12,500 points for a $5 Walmart Gift Card. When I checked my email to print it out, it wasn't there. Could you kindly check on it and resend it? Thank you.

Just a side note. I was logged in under another browser. My name was at the top in the red bar. When I posted my message, it posted under my wife's account. Thus, the 'This is Weird' topic

Re: Did not receive Redemption Reward

lucilo — Sun, 12 Jul 2020 17:26:45 GMT

i never recived rewards iam member for somany year

Re: Did not receive Redemption Reward

AARPJessicaT — Tue, 14 Jul 2020 14:46:13 GMT

@j532111f We sent you a message on 7/13 and escalated your case.

Re: Did not receive Redemption Reward

AARPJessicaT — Tue, 14 Jul 2020 14:52:22 GMT

@lucilo I've looked into your account and you have a current balance of 4515 points. Keep completing activities to earn more points.

Re: Did not receive Redemption Reward

j532111f — Tue, 14 Jul 2020 23:37:42 GMT

@AARPJessicaT I received my reward on the evening of 7/13. Thank you.

Re: Did not receive Redemption Reward

AARPDianaG — Tue, 14 Jul 2020 23:56:24 GMT

That's great to hear, @j532111f. Thanks for taking the time to share!