topic !Unable to process your redemption request in Redemption

!Unable to process your redemption request

LutherF — Sat, 07 Mar 2026 12:42:57 GMT

I sent two PMs (1st of Feb and the 11th Feb). I made a call (I think ten days ago), and my problem is still not fixed.

Re: !Unable to process your redemption request

SereneSeagull — Sat, 07 Mar 2026 12:51:04 GMT

Since they are not there during the weekend, nothing more will happen until the weekday. They tell everyone 10 days I believe. Not sure if they mean 10 working days, …so not counting the weekends in there. Hope you get it resolved soon.

Re: !Unable to process your redemption request

JohnP937110 — Sat, 07 Mar 2026 16:33:15 GMT

I have been trying to get this same issue fixed for over two months. They escalate the ticket but no one ever responds. They claim there is no higher power I can talk to for resolution.

Does anyone know how to reach a manager with power to resolve at AARP?

Re: !Unable to process your redemption request

Rocky818 — Sat, 07 Mar 2026 17:52:45 GMT

I know a few people who are having the same issues. I know someone who has not been able to redeem anything for 6 months. They are not even sure if they should continue earning points anymore. AARP is not responding to most of these complaints. I attend a seniors' group once a month. We have about 40 of us. This comes up in our group and we are not getting good feedback about AARP.

Re: !Unable to process your redemption request

SereneSeagull — Sat, 07 Mar 2026 21:58:56 GMT

Your message @Rocky818 is one that I would hope catch the moderator’s eye. A group of seniors that meet regularly that seem to have the same complaint, would definitely be an eye catching comment, I’d think, for Public Relations department of AARP.

Re: !Unable to process your redemption request

atippin — Sun, 08 Mar 2026 11:35:39 GMT

Same here. They don't seem to care or their "tech Control" inept or does not exist. Wish there a away we could talk to someone that really could help.

Re: !Unable to process your redemption request

SereneSeagull — Tue, 10 Mar 2026 16:42:23 GMT

Any luck yet @LutherF ?

Re: !Unable to process your redemption request

LutherF — Tue, 10 Mar 2026 21:55:22 GMT

I have not received any feedback. I just checked the website; my issue is unresolved.

Re: !Unable to process your redemption request

SereneSeagull — Tue, 10 Mar 2026 23:25:01 GMT

Sorry to hear that. A Mod popped in for a few posts on the board, but didn’t pop into this one I see.

Re: !Unable to process your redemption request

JohnP937110 — Wed, 11 Mar 2026 01:18:39 GMT

I finally got an email response. I don't know what triggered it nor when I can expect resolution.

I did offer them an alternative. I create a new account and they credit my membership time and my million plus rewards points. This seems like the easiest solution.

Re: !Unable to process your redemption request

SereneSeagull — Wed, 11 Mar 2026 01:32:26 GMT

@JohnP937110 I’ve been wondering why they haven’t even suggested doing that for people, anyway.

A new account being created and crediting the points seems to me to be the most logical answer! They could transfer the membership number or for that matter, create a new member number, if it can’t be transferred to a new online account.

That sounds like people should be ASKING for this, since this mess can’t seem to be unraveled in a timely manner as it is now.
Hope this is the ticket. 🤞

Re: !Unable to process your redemption request

LutherF — Wed, 11 Mar 2026 03:28:15 GMT

I have not.

Re: !Unable to process your redemption request

LutherF — Sat, 14 Mar 2026 04:09:45 GMT

I called AARP again yesterday (13th March). I was told to wait ten days again.

Re: !Unable to process your redemption request

SereneSeagull — Sat, 14 Mar 2026 12:22:08 GMT

@LutherF since this has been ongoing, and the stringing-along seems unending.

There’s always this …😉

“ Problems with sweepstakes, particularly scams, should be reported to the

Federal Trade Commission (FTC), state Attorneys General, and the U.S. Postal Inspection Service (USPIS). These agencies investigate fraud, deceptive marketing, and mail-related scams. Additional, relevant authorities include the FBI’s Internet Crime Complaint Center (IC3) and the Better Business Bureau (BBB).” — Google search

Re: !Unable to process your redemption request

SereneSeagull — Tue, 17 Mar 2026 18:49:58 GMT

Any further progress? @LutherF

Re: !Unable to process your redemption request

ps9656899 — Tue, 17 Mar 2026 18:54:58 GMT

I too am having the same problem. Haven't been able to redeem points since Feb. 27th. I have spoken with AARP customer service twice. They have been escalating this problem since March 4th.

Re: !Unable to process your redemption request

LutherF — Tue, 17 Mar 2026 21:06:00 GMT

I am still waiting. No change.

Re: !Unable to process your redemption request

SereneSeagull — Wed, 18 Mar 2026 17:33:50 GMT

@LutherF So you’ve been waiting over a month. See if they can create a “new” account and transfer your points over. It’s so odd that they cannot address you all on this and have you in a perpetual hold.

Re: !Unable to process your redemption request

JohnP937110 — Fri, 27 Mar 2026 17:25:41 GMT

Still no response but yesterday I was able to redeem rewards. I got all excited and then today back to the same problem.

Re: !Unable to process your redemption request

LutherF — Mon, 30 Mar 2026 01:23:50 GMT

Nope, it's been 10 days since I called. There is no change in my status. I will call again (for the third time) today. Is this a problem that can't be fixed easily? Why hasn't anyone contacted me? Really, AARP?