topic Re: No points for viewing videos or doing quizzes in Redemption

No points for viewing videos or doing quizzes

clbutorac — Tue, 16 Jun 2020 15:37:50 GMT

I'm not getting points for viewing videos or doing quizzes. This has been going on for about a week. I've tried several different browsers (Chrome, Edge, Firefox), and it doesn't check off the activity, and I don't appear to get points (point total rarely updates, cannot get transaction history to work.)

Re: No points for viewing videos or doing quizzes

AARPJanelleM — Tue, 16 Jun 2020 19:48:00 GMT

Unfortunately we can’t handle membership details in this setting. You can look out for an email from us to discuss further in private.

Re: No points for viewing videos or doing quizzes

ph8624 — Tue, 16 Jun 2020 21:20:22 GMT

exact same thing has happened to me and I took the same actions as you with unsuccessful results. I called AARP rewards on 6/15. The agent answering the phone transferred me to a tech person after I insisted when she couldn't solve the problem. Tech person was also unable to solve the problem and claimed at that time no one knew of this problem occurring site wide. Tech person gave me a case ID and said someone would be in touch. Like you I continue to wait after a week of being unable to earn by watching videos and taking quizzes.

Re: No points for viewing videos or doing quizzes

rednexsrus — Wed, 17 Jun 2020 10:30:48 GMT

@AARPJanelleM

Am I missing something here ?? What does “no points for viewing videos and doing quizzes “ have to do with membership details

Just Saying

Re: No points for viewing videos or doing quizzes

clbutorac — Mon, 22 Jun 2020 02:40:36 GMT

I just wanted to let you know that I didn't do anything different, but I have been able to get points for these activities all week. I have no idea why it didn't work for me for a week, but happy to say it now does. I still can't seem to get my total points to update, though. 😞