topic Rewards confirmation not received in Redemption

Rewards confirmation not received

EricY548220 — Tue, 16 Jun 2020 13:07:48 GMT

I purchased a carnival digital gift card yesterday. I have not received a confirmation email or any info how to get the digital gift card.

Re: Rewards confirmation not received

AARPDianaG — Tue, 16 Jun 2020 21:37:30 GMT

Hi @EricY548220, in order to handle this, we’ll need specific membership info which we can’t request in this open environment. We have sent you a private message, please look out for it in your inbox.

Re: Rewards confirmation not received

rednexsrus — Wed, 17 Jun 2020 11:03:25 GMT

@EricY548220

Good luck Eric, hope you have better luck than me with Carnival. I won the sweepstakes and got the confirmation. That’s when all my troubles started. They just didn’t send the card like they said they did. After months (3) of back and forth with R4G, the R4G Administrator, Carnival and UPS (they lost the card) I just gave up (frustrated) no other recourse. No one wanted to take responsibility for the fiasco. Eventually UPS delivered the card. Package torn, dirty, walked on, tire tracks, ect ect .

All I can say is hound the devil out of everybody involved until you get some satisfaction.

Just Saying

Re: Rewards confirmation not received

LindaM726451 — Thu, 09 Jun 2022 21:03:00 GMT

I just purchased 5 carnival cards and only got 4 in my email....i need to track down the 5th one. How do i get ahold of someone to do this? I have all the reference numbers from the purchase