topic Re: Instant Wins Not Working in Redemption

Instant Wins Not Working

RichardB815971 — Sun, 31 Aug 2025 14:47:15 GMT

I get a message that says redemption failed. There is no spinning, no sorry message.

BUT when I check transaction history, the points have been deducted.

This is occurring on Sunday, August 31st, a holiday weekend of course.

Are others getting this message?

Re: Instant Wins Not Working

SummerOnTheWay1 — Fri, 13 Mar 2026 03:25:00 GMT

📎 [LINK ADDED] Richard @RichardB815971 , see the VERY LONG thread called "Fullfillment Request Failed" = LOTS of complaints TODAY.

LINK BELOW TO JOIN THE THREAD.

https://community.aarp.org/t5/Redemption/quot-FULFILLMENT-REQUEST-FAILED-quot/m-p/2620514#M12945

Take care,

Nicole!

‌➡️‌[*** RICHARD

@RichardB815971 wrote:
I get a message that says redemption failed. There is no spinning, no sorry message.

BUT when I check transaction history, the points have been deducted.

This is occurring on Sunday, August 31st, a holiday weekend of course.

Are others getting this message?

Re: Instant Wins Not Working

11320cs — Sun, 31 Aug 2025 23:22:46 GMT

I am getting the same message and points were deducted. This doesn’t bode well for Extra Credit tonight. And no one to complain to. Oh well.

Re: Instant Wins Not Working

J896552 — Sun, 31 Aug 2025 23:32:27 GMT

I am getting the message “Fulfillment request failed.” I also tried to do the free entry. It doesn’t let me.

Re: Instant Wins Not Working

AshleyD2541 — Mon, 01 Sep 2025 00:31:42 GMT

add me to the list unable to play the instant win games

Re: Instant Wins Not Working

MicheleW321192 — Mon, 01 Sep 2025 01:55:21 GMT

I revised my earlier post.

‎08-31-2025 10:59 AM

I got the same message but my points were not deducted. (Maybe it was not the same message.)

I have tried several times today to play the instant wins. The message I get is:

Sorry, we are experiencing longer than expected delays in your point redemption. Please check your transaction history in a couple of minutes to confirm if your redemption was successful. Thank you for your patience.

The black banner at the top of the screen shows a points deduction but when I go to my transaction history, the points are not showing as redeemed. The transaction history is only showing the the redemptions for the sweepstakes I entered today, nothing showing for any previous days.

Re: Instant Wins Not Working

rednexsrus — Mon, 01 Sep 2025 10:16:35 GMT

@RichardB815971 @MicheleW321192 @AshleyD2541 @J896552 @11320cs @SummerOnTheWay1

INSTANT WINS NOT WORKING FOR EVERBODY

AARP REWARDS SUCKS AND NEEDS TO BE REMOVED.

AFTERALL IT CANNOT BE FIXED

Remove this administrator

Re: Instant Wins Not Working

gw1202 — Mon, 01 Sep 2025 11:29:07 GMT

Same situation for me both yesterday and today. Points are taken yet the "redemption failed" message continues to appear. Guess I'll give up for a few days. Changes in 2025 to the Rewards program have been very disappointing. On the bright side, I spend less time trying to score Rewards and more time enjoying life.

Re: Instant Wins Not Working

J896552 — Mon, 01 Sep 2025 11:43:14 GMT

Still cannot redeem instant rewards. Now I cannot see any Redemptions in Transaction History! It is completely blank. Nothing.

Re: Instant Wins Not Working

ss54267538 — Mon, 01 Sep 2025 12:11:21 GMT

Same for me, two days in a row.

Re: Instant Wins Not Working

MicheleW321192 — Mon, 01 Sep 2025 14:45:13 GMT

I noticed that yesterday. I redeemed points for a gift card last night - 10pm Arizona Time. The redemption is showing in the transaction history, but I am afraid to do any redemptions this morning because the transactions keep disappearing. I have not yet received the email for the gift card.

Re: Instant Wins Not Working

RenateW69623 — Mon, 01 Sep 2025 23:32:35 GMT

@gw1202 Love your bright side comment, which is spot on. When my account was restricted last year because their new AI (at least that's what I assume was the cause) said I was cheating (completely false), I found it was quite refreshing not interacting with this frustrating rewards program. I did eventually get my account restored, but now I don't bother to get upset over all of the problems. I still earn enough points to get a few $5 gift cards a month and play the IW and Sweeps (even though I almost never win the IW and have never won a Sweeps). I check the community comments and sometimes respond (like now), but life is too short to get upset over all the problems in this rewards program. It is just so not worth it.

Re: Instant Wins Not Working

AARPConsumerCare — Wed, 03 Sep 2025 14:25:24 GMT

RichardB815971 We began experiencing site issues on August 31, including an issue with Instant Win gameplay where attempts failed; however, no points were deducted from your balances. As a precaution, the AARP Rewards site was placed into maintenance on September 1. Please check back periodically for updates on site availability. We apologize for the inconvenience and appreciate your patience. - Christy C.

Re: Instant Wins Not Working

AARPConsumerCare — Wed, 03 Sep 2025 15:21:11 GMT

I can understand how frustrating this is, @11320cs. No points were deducted for the instant wins failed attempts. The AARP Rewards site is still under maintenance, stay tuned for updates. We appreciate your patience and support. - Diana G.