topic Re: Home Depot Gift Card Issue in Redemption

Home Depot Gift Card Issue

mi4090 — Wed, 13 Aug 2025 21:11:41 GMT

Good Afternoon @AARPTeri ,

I submitted 16,000 points for a $5 Home Depot gift card at around 9:30 am on 8/13/25. I never received email with the gift card from AARP.

Contacted Customer Service at around 3:35 pm and was told there's a processing issue with the card, also confirmed redemption. Received apologies for the problem, but won't return my points

Please assist with expedition of the email for Home Depot gift card.

Thanks for your assistance.

@mi4090

Re: Home Depot Gift Card Issue

AARPConsumerCare — Thu, 14 Aug 2025 12:50:03 GMT

I'm sorry to hear you did not receive your gift card, @mi4090. The Digital Rewards are delivered within 24 hours and refunds or exchanges cannot be provided for AARP Rewards items purchased or redeemed for points. For additional information, please see the https://www.aarp.org/about-aarp/rewards-terms-and-conditions/?cmp=SNO-LITHIUM---&socialid=17885455329

Also, I sent you a private message to check on your gift card. Thank you. - Diana G.

Re: Home Depot Gift Card Issue

HokiePoq — Thu, 14 Aug 2025 21:56:29 GMT

@AARPConsumerCare This same response was given to someone who raised the same issue on another thread. This one is raised in the right forum but the problem is the same. Multiple ones of us gave up the 16K points and got nothing after 24 hours. Something is wrong. Please check into it instead of giving a canned response. mi knows what she is talking about and we both waited 24 hours before complaining. Takes me a lot of time these days to get 16K points and with only three miserly $5 redemptions, they should at least come when we cough up the points.

Re: Home Depot Gift Card Issue

JamesA426480 — Fri, 15 Aug 2025 12:06:37 GMT

I also didn't receive my home depot gift card via email. It has now been 48 hours since i redeemed the 16000 pts for the gift card one of my 3 allowed for the month. please contact me as to when i may expect it or am i to assume from the response of the terms and conditions that i may be out the 16,000 points , the gift card and have wasted one of my three entries for the month for nothing. thank you for your response James

Re: Home Depot Gift Card Issue

rednexsrus — Fri, 15 Aug 2025 12:34:15 GMT

Hi Marlyn

This is the reply I got this morning from my chat session with Justin,

"We're currently experiencing a delay in sending your gift card. Our team is actively working to resolve the issue, and you can expect to receive your card within two business days. We sincerely apologize for the inconvenience and appreciate your patience.

lucyp

Re: Home Depot Gift Card Issue

MarkD524822 — Fri, 15 Aug 2025 14:00:02 GMT

@mi4090

this is what cleo in chat had to say

"Good morning. I am sorry that your Home Depot gift card has not arrived. Thank you for
checking your other email folders already. Just a few moments while I locate your
account and send a replacement.
I am still with you, I was checking into your Home Depot card. There seems to be a
processing delay with the order, and I need to escalate it for further investigation. I
apologize for the inconvenience this has caused.
Thank you for waiting this morning, I have submitted the investigation and a response
will be sent in 5-10 business days to your email

Same old dance

Re: Home Depot Gift Card Issue

AARPConsumerCare — Fri, 15 Aug 2025 15:03:12 GMT

I'm sorry to hear you haven't received your gift card, @JamesA426480. I can understand your concern, and I've sent you a private message to take a look at your purchase. Thank you. - Diana G.

Re: Home Depot Gift Card Issue

RichardB815971 — Fri, 15 Aug 2025 17:15:06 GMT

Just got mine via email! Hope others received them as well. Thanks to whoever fixed this.

Re: Home Depot Gift Card Issue

rednexsrus — Sat, 16 Aug 2025 07:31:06 GMT

@mi4090

@RichardB815971 wrote:
Just got mine via email! Hope others received them as well. Thanks to whoever fixed this.

@mi4090 @HokiePoq

will wonders ever cease ? Did not see this coming

hope yours comes through.

lucyp

Re: Home Depot Gift Card Issue

rednexsrus — Sat, 16 Aug 2025 07:32:24 GMT

Re: Home Depot Gift Card Issue

SummerOnTheWay1 — Fri, 13 Mar 2026 14:50:34 GMT

📎 Lucy @rednexsrus & Richard @RichardB815971 glad it "arrived" before they left for the weekend. Lol, now don't spend this HUGE $5 in one place!!! 😂🤣 I wonder IF Home Depot "allows" more than ONE GIFTCARD on "each" purchase? I know Staples says they do. I have ONE of theirs for $5. Hoping to get MORE to "test" HOW MANY can be used on ONE purchase. Anyone done this before = used SEVERAL $5 giftcards on ONE PURCHASE? Hey, maybe I can get an item for FREE!!! 🙃 Anyway, you guys ENJOY your Home Deport giftcard & weekend. Nicole!

➡️[*** LUCY

@rednexsrus wrote:

📸 Screenshot Attached!!!

Re: Home Depot Gift Card Issue

RenateW69623 — Sun, 17 Aug 2025 18:51:53 GMT

I have used multiple gift cards in store or restaurant (Lowe's, Kohl's, Carrabba's, Olive Garden). I think the limit on multiple gift cards is with some online sites.