topic Re: August redemptions were extraordinarily greasy in Redemption

August redemptions were extraordinarily greasy

AnneG23816 — Fri, 01 Aug 2025 04:22:03 GMT

I jumped through the hoops multiple times, even received the "no points, you've already completed this activity" message, but they aren't coughing up the Amazon gift cards tonight. Par for the course...

Re: August redemptions were extraordinarily greasy

DarrylL35959 — Fri, 01 Aug 2025 04:29:40 GMT

Re: August redemptions were extraordinarily greasy

dragon53 — Fri, 01 Aug 2025 04:30:08 GMT

I repeatedly answered all 3 Members Only tests, but I was repeatedly unable to redeem them for the Amazon gift card and took a screenshot showing I had taken the 3 tests.

I also tried to earn points using others and did not even get the points rewarded.

Really disappointing

Re: August redemptions were extraordinarily greasy

rakes5 — Fri, 01 Aug 2025 04:46:11 GMT

Yes, and if you look at the number of lessons, there are 5 in total, but two are repeated. And when you look at the lessons, instead of 3, there are a total of 6, the 3 repeated twice, so once you've completed one the first time, it won't allow you to compete the secondd exact one, because it thinks you already completed it. does no one ever test these offline before throwing the switch at midnight,???

Re: August redemptions were extraordinarily greasy

rakes5 — Fri, 01 Aug 2025 04:50:16 GMT

Re: August redemptions were extraordinarily greasy

RenateW69623 — Fri, 01 Aug 2025 05:15:24 GMT

Same for me, showing that I have not completed all activities even though I have. But I just tried to get the Amazon and was able to redeem. Also had the same issues with Barnes and Noble, but I was also just able to redeem that one too.

Re: August redemptions were extraordinarily greasy

AARPConsumerCare — Fri, 01 Aug 2025 12:59:24 GMT

Thank you for reaching out, @AnneG23816. I'm sorry to hear you had issues with the extra credit activities, I can understand your frustration. For the message you got, "no points, you've already completed this activity", you can refresh the page to confirm if the activity was fully completed the point will show on your transaction history as well.

The $5 Amazon gift card is currently out of stock, it was a popular item. You can check the other rewards for that activity. - Diana G.

Re: August redemptions were extraordinarily greasy

AARPConsumerCare — Fri, 01 Aug 2025 13:05:21 GMT

dragon53 We'd like to check on your AARP Rewards account. I have sent you a private message, so we can work on this together. - Christy C.

Re: August redemptions were extraordinarily greasy

PaulK47321 — Fri, 01 Aug 2025 15:20:59 GMT

This reply is very frustrating to see. Obviously you are not familiar with AARP rewards site and do not look into this issue. This was an issue for many if not all users between midnight and 1am ET. People with activities completed were not able to get Amazon card because the website had yet another glitch. The issue was fixed around 1am it seems and of course the "monthly" extra credit deal quickly sold out. I think "Monthly" deals should last at least a day. "Daily" deals at least an hour.

Re: August redemptions were extraordinarily greasy

PaulK47321 — Fri, 01 Aug 2025 15:22:15 GMT

IT NOT HIS ACCOUNT BUT ALL ACCOUNTS - NOT US USERS BUT AARP.

Re: August redemptions were extraordinarily greasy

AARPConsumerCare — Fri, 01 Aug 2025 18:05:07 GMT

Hi @RenateW69623, thank you for reaching out. When you complete an activity, but it doesn't show the status, I'd recommend you refreshing the website. I'm glad to hear you we're able to redeem the Amazon and Barnes and Noble gift cards, enjoy! - Diana G.

Re: August redemptions were extraordinarily greasy

dragon53 — Fri, 01 Aug 2025 18:16:49 GMT

ChristC:

Thanks for your reply.

I've been unable to read your messages because I've been trying to access my AARP Account Inbox all morning, but this is what I get:

"400 Bad Request

Request Header or Cookie Too Large

nginx/1.290"

I'm getting the same message in my other account categories, too.

Re: August redemptions were extraordinarily greasy

RenateW69623 — Fri, 01 Aug 2025 19:17:52 GMT

I did refresh (multiple times), but that did not fix the issue. If you read the comment from @rakes5 the issue was that the web site was showing the activities 2 times and not all of them were marked as complete even though the activities were completed. Because of this, it was impossible to redeem the gift cards. But then after about an hour, we were finally able to redeem gift cards, even though the activities display was still not correct. This also happened last month, so it would be nice if you could get your tech team to fix this issue.

Re: August redemptions were extraordinarily greasy

dragon53 — Sun, 03 Aug 2025 05:19:46 GMT

Christy C.:

My inbox still isn't working. Is there another way we can communicate?

Thanks

Re: August redemptions were extraordinarily greasy

AARPConsumerCare — Mon, 04 Aug 2025 12:21:05 GMT

dragon53 Sure, you can click this link - https://aarp.info/3ep07lD - for other ways to get in touch. - Christy C.

Re: August redemptions were extraordinarily greasy

AnneG23816 — Mon, 01 Sep 2025 04:21:02 GMT

Another month and once again, none of the Extra Credit rewards were working. I jumped through the hoops three times, while receiving the "

Sorry, no points this time.

You didn't earn any AARP points because you already completed the activity."

and on the Extra Credit page, it still showed that the activities were not fulfilled.

Par for the course...

Re: August redemptions were extraordinarily greasy

JamesC496500 — Wed, 01 Oct 2025 04:20:49 GMT

Three months in a row this identical error has occurred. This time I tried it on two different member accounts on 3 different operating systems (mobile + desktop) That's not a "me" problem at that point, that's a "you" problem.

Re: August redemptions were extraordinarily greasy

AARPConsumerCare — Thu, 02 Oct 2025 16:19:22 GMT

I can understand your concern, @JamesC496500. For the issue encountered yesterday with the Extra Credit activities, our team worked hard and the issue has been resolved. Please try again. - Diana G.