topic Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track. in Redemption

06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

GiannisK745032 — Thu, 19 Jun 2025 04:22:29 GMT

I tried to play instant win today and i got this error message. Who else is going through this?

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

JackR512552 — Thu, 19 Jun 2025 07:26:02 GMT

Yes, you're not alone.

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

SummerOnTheWay1 — Sat, 14 Mar 2026 03:18:51 GMT

📎 I wonder WHY you guys are having this issue. Hopefully AARP will respond today when they return to work at 8am ET. Good Luck ALL!

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

KristenD222700 — Thu, 19 Jun 2025 11:37:04 GMT

i'm having the same issue happened last night, hope this is an issue that can be fixed

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

CatherineT72690 — Thu, 19 Jun 2025 11:38:00 GMT

What do you think could be the problem and do you have any idea how to get it fixed?

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

MaryJ731368 — Thu, 19 Jun 2025 11:59:38 GMT

me and my husband are having same issue with our accounts, hope it is just a glitch that can be fixed, if not everyone will have to contact customer service

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

SummerOnTheWay1 — Sat, 14 Mar 2026 03:19:17 GMT

📎 Catherine @CatherineT72690 , from reading the posts ON THIS SITE - it is something the AARP IT will have to fix. IF AARP does NOT "respond" ON THIS SITE, people said chat or calling them worked. Then the usual WAIT 10 biz days response.

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

CatherineT72690 — Thu, 19 Jun 2025 12:16:16 GMT

Thanks for your response. I think this affected a lot of users so i think they should fix it from their end.

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

CatherineT72690 — Thu, 19 Jun 2025 12:23:21 GMT

You're correct because it happened last night. I played instant win the other day and last night i was unable to do that because of the error.

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

EverettW223431 — Thu, 19 Jun 2025 12:48:05 GMT

same here...i've cleared cookies but to no avail.

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

BillyM242526 — Thu, 19 Jun 2025 13:02:59 GMT

i could earn points but won't let me redeem or play Instant Win/Sweepstakes😤 i had to login the second time for me to be able to post a reply. AARP IT team should be tagged under this post

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

BtW751689 — Thu, 19 Jun 2025 14:43:21 GMT

They do respond but often only to tell you to send them a pm.

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

CatherineT72690 — Thu, 19 Jun 2025 14:49:11 GMT

That's right. You'll have to wait for 10days or 2weeks+ to get a reply

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

AARPConsumerCare — Thu, 19 Jun 2025 14:50:43 GMT

We can understand how frustrating this can be and sincerely apologize for any inconvenience caused, @GiannisK745032. If you're still experiencing issues after refreshing the page, please reach out in a private message. Thank you. - Diana G.

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

AARPConsumerCare — Thu, 19 Jun 2025 17:12:40 GMT

Hi @KristenD222700, I apologize for any frustration this error may have caused you. If you're still experiencing issues after refreshing the page, please reach out in a direct message with more details about the problem you're having, and I'll be happy to take a deeper look into this. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. - Daniela R.

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

AARPConsumerCare — Thu, 19 Jun 2025 18:10:26 GMT

I apologize for the inconvenience, @MaryJ731368. Are you still having issues? If so, please send me a direct message with more details about the error you are getting, and I'll be happy to take a look into it. - Daniela R.

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

AARPConsumerCare — Thu, 19 Jun 2025 18:24:19 GMT

Hello, @EverettW223431. We understand how frustrating this can be and sincerely apologize for any inconvenience caused. Are you still having issues? If that's the case, please send me a private message with more details about the error you are getting, and I'll take at look into this further. Thank you. - Daniela R.

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

AARPConsumerCare — Thu, 19 Jun 2025 18:40:13 GMT

Thank you for taking the time to reach out, @BillyM242526. I sincerely apologize for any frustration caused by not being able to redeem your points. Are you still experiencing issues? If yes, I would appreciate it if you could send me a private message with more details about what's happening, and I'll be happy to take a look into this further. Thank you. - Daniela R.

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

SummerOnTheWay1 — Sat, 14 Mar 2026 03:17:53 GMT

📎@GiannisK745032 @CatherineT72690 @BtW751689 @BillyM242526 @KristenD222700 @EverettW223431 @JackR512552 @MaryJ731368 - is this now fixed? 🤔

Re: 06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

Dlite315131 — Fri, 20 Jun 2025 02:05:17 GMT

@AARPConsumerCare So how is this error due to "heavy traffic on the site" for over 24 hours, yet ALL other redemption options have NO issues and you can still earn points with zero issue which has a higher system load with the videos?