topic Re: Error: "Unable to process your redemption request" in Redemption

Error: "Unable to process your redemption request"

TomS704194 — Mon, 19 Sep 2022 15:10:23 GMT

For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.

Can you please look into it?

Thanks.

Re: Error: "Unable to process your redemption request"

AARPJanelleM — Tue, 20 Sep 2022 17:06:41 GMT

@TomS704194 The AARP Rewards site has been experiencing ongoing intermittent issues and our designated team is working to get them resolved as soon as possible. I sincerely apologize for any inconvenience this has caused, please try again later.

Re: Error: "Unable to process your redemption request"

TomS704194 — Fri, 14 Oct 2022 14:36:44 GMT

@AARPJanelleMI was wondering if you have any update on this.

For more than a month now, I have not been able to redeem points for anything (Gift Cards or Instant Wins or Sweepstakes), I get the same error every single time. Would appreciate your team looking into this.

Thanks!

Re: Error: "Unable to process your redemption request"

AARPJanelleM — Mon, 17 Oct 2022 15:33:51 GMT

@TomS704194 I was able to look into this and I see that we are having a technical issue with your Rewards account. I have escalated this to a specialist who can help you further. Please allow up to 3-5 business days for a response via email. I'm always here to help, please let me know if you need anything further!

Re: Error: "Unable to process your redemption request"

PaulineC593962 — Mon, 17 Oct 2022 22:18:39 GMT

Same issue with me...been waiting and waiting for help.

Re: Error: "Unable to process your redemption request"

AARPJanelleM — Tue, 18 Oct 2022 16:44:25 GMT

@PaulineC593962 Hey Pauline, your escalation was created on Oct 12. It can take up to 5 business days to hear back from our escalations team. Please let me know if you don't receive a resolution by close of business tomorrow. I'm here to help!

Re: Error: "Unable to process your redemption request"

SutC629196 — Wed, 19 Oct 2022 20:22:51 GMT

It's the 19th and I have heard nothing. Please help.

Re: Error: "Unable to process your redemption request"

BrandonB608299 — Thu, 20 Oct 2022 11:11:58 GMT

Same issue. Tried everything like clearing cache, cookies, using a different computer etc, Nothing worked. This seems to be more of a server side issue.

For me this issue started after I redeemed the Baby Depot gift card on Sep 7th. Normally, I receive the gift cards by email with a few minutes. This particular one took several days, which seems to indicate that something went wrong at your end. In addition, I have not been able to use my points to redeem anything since that day.

Re: Error: "Unable to process your redemption request"

PaulineC593962 — Thu, 20 Oct 2022 11:31:55 GMT

Yes, that's true I also redeemed for a Baby Depot card. Maybe that's the reason. It's definitely not on my end.

Re: Error: "Unable to process your redemption request"

AARPJanelleM — Thu, 20 Oct 2022 12:56:08 GMT

@SutC629196 Thank you for letting me know that you have not heard back regarding your escalation. I have sent this to the next level of support and you can expect to receive a response within 3-5 days. I'm terribly sorry for the frustration this has caused, our team is working to get your account back up and running.

Re: Error: "Unable to process your redemption request"

AARPJanelleM — Thu, 20 Oct 2022 14:05:36 GMT

@BrandonB608299 Got it. Thanks for that info. I was able to escalate this to our team for further assistance. You can expect to hear back within 3-5 business days.

Re: Error: "Unable to process your redemption request"

AARPJanelleM — Thu, 20 Oct 2022 14:21:08 GMT

@PaulineC593962 I see you are still waiting to hear from our escalations team, Pauline! I went ahead and sent this to the next level of support for assistance as soon as possible. Please let me know if you experience any further issues with the site.

Re: Error: "Unable to process your redemption request"

PaulineC593962 — Thu, 20 Oct 2022 21:56:03 GMT

Still no resolution.

Re: Error: "Unable to process your redemption request"

OliverJ677799 — Tue, 25 Oct 2022 13:10:15 GMT

Add me to the list of people having problems redeeming anything. I keep getting the dreaded "Unable to process your redemption request" every single time. It has been 6 weeks already. Can your team not find a solution for this? Thank you.

Re: Error: "Unable to process your redemption request"

SutC629196 — Wed, 26 Oct 2022 12:45:47 GMT

It's the 26 the now....can I have an update???? And please don't make me wait yet another 5 days for a response.

Re: Error: "Unable to process your redemption request"

AARPJanelleM — Wed, 26 Oct 2022 17:24:24 GMT

@OliverJ677799 Thank you for providing that info. There appears to be a technical issue with your account. I will need to escalate your issue to a specialist who can help you further. Please allow up to 3-5 business days for a response via email. Please let me know if there's anything further I can do!

Re: Error: "Unable to process your redemption request"

AARPJanelleM — Thu, 27 Oct 2022 18:43:14 GMT

@SutC629196 I've inquired about the status of your case. I will let you know as soon as I find out. Please, also be sure to keep an eye out for an email reply from our escalations team.

Re: Error: "Unable to process your redemption request"

PaulineC593962 — Thu, 27 Oct 2022 22:36:41 GMT

It's the 27th and still no assistance. Can I have the direct line to an actual person in charge?

Re: Error: "Unable to process your redemption request"

PaulineC593962 — Mon, 31 Oct 2022 21:28:08 GMT

Any progress on this? No word from anyone.

Re: Error: "Unable to process your redemption request"

AARPJanelleM — Tue, 01 Nov 2022 12:22:02 GMT

@PaulineC593962 Your escalation case is actively being worked on by our team. You can expect another email from a representative with updates soon!