topic Re: Yo! Moderators! A little help here??? in Redemption

Yo! Moderators! A little help here???

bw2221 — Fri, 09 May 2025 00:05:39 GMT

When I try to redeem 50 points to have a chance to win a $10 Gift Card, I get a message that says, " You do not have enough points to redeem this reward"! Even though I have several thousand points!

Check out the other messages under different headings. I am not alone here.

Re: Yo! Moderators! A little help here???

r767831w — Fri, 09 May 2025 00:49:09 GMT

Oh good, glad it's not just me! I have (believe it or not) over a million points, and it's telling me the same thing. I wonder if it will take them weeks/months to get this glitch fixed, as it has with other glitches.

Re: Yo! Moderators! A little help here???

StanT408802 — Fri, 09 May 2025 01:20:10 GMT

unfortunately no one cares, that why we never get any responses to our issues. DEAD SILENCE

Re: Yo! Moderators! A little help here???

KatherineB698670 — Fri, 09 May 2025 01:23:14 GMT

Having the same problem here. Cannot redeem points on a sweepstakes. Get a message that says "Unable to process your redemption request". Just started today.

Re: Yo! Moderators! A little help here???

CD509263 — Fri, 09 May 2025 01:49:51 GMT

Having the same issue. I just spent way too much time trying to redeem and get no where.

This website was once so much better than it is now. Too many glitches and no one seems to care. Plus, too many ads to my inbox.

Re: Yo! Moderators! A little help here???

andrewtoo — Fri, 09 May 2025 02:32:30 GMT

Same error “You do not have enough points to redeem this reward”

Totally, erroneous!

Re: Yo! Moderators! A little help here???

WebWiseWoman — Fri, 09 May 2025 04:08:03 GMT

Same here and I have over 2,400,000 points available!

Also tried AMZ sweeps and received same message.

Re: Yo! Moderators! A little help here???

KatherineB698670 — Fri, 09 May 2025 13:01:04 GMT

There is a message up where you would redeem points for a sweepstakes that they are having issues and are working to fix it.

Re: Yo! Moderators! A little help here???

AARPConsumerCare — Fri, 09 May 2025 13:21:57 GMT

bw2221 Thanks for sharing details about the trouble you're having. The issue has been reported, and we ask that you try again at a later time. - Christy C.

Re: Yo! Moderators! A little help here???

AARPConsumerCare — Fri, 09 May 2025 14:10:27 GMT

I can see how frustrating this can be, @KatherineB698670. I would like to take a look at your AARP Rewards account. I tried to send you a private message but it didn't go trhough. Please enable your private messages by following this article: https://aarp.info/47hWcl7 and send us a private message. Thank you. - Diana G.

Re: Yo! Moderators! A little help here???

AARPConsumerCare — Fri, 09 May 2025 14:18:16 GMT

Thanks for reaching out, Stan. We understand how frustrating this can be and sincerely apologize for any inconvenience caused. This issue has been reported, and currently being worked on. We appreciate your patience and ask that you retry the action at a later time. -Cheryl B

Re: Yo! Moderators! A little help here???

AARPConsumerCare — Fri, 09 May 2025 14:34:52 GMT

@CD509263, we understand your frustration. The issue has been reported, and we appreciate your patience. We ask that you please try again later. - Shannon R