topic Re: Paramount Plus discount doesn't work for existing account in Redemption

Paramount Plus discount doesn't work for existing account

DvandomZ — Wed, 10 Jan 2024 04:05:42 GMT

I followed the instructions for applying the discount to an existing account: cancel existing account, log out, go to the paramountplus.com/aarp site, verify AARP account. But at that point, it wanted me to make an entirely new account, and wouldn't accept my existing one. When I signed in, it just left that process entirely. This seems to either be a flaw in the process, or they don't really intended to let it work on existing accounts and the benefit page should reflect that.

Re: Paramount Plus discount doesn't work for existing account

mpyoungster — Tue, 16 Jan 2024 16:01:56 GMT

The same is true for my account; it will not allow an AARP discount and defaults to the old original price, except now it will not even allow me to cancel the subscription.

Re: Paramount Plus discount doesn't work for existing account

DvandomZ — Wed, 17 Jan 2024 02:56:30 GMT

That much I can explain. When I was trying this, I noticed it says you can only cancel once per some period of time (a month, I think?). So there's a cooldown period on it.

Re: Paramount Plus discount doesn't work for existing account

AARPJanelleM — Mon, 22 Jan 2024 15:43:33 GMT

@DvandomZ @mpyoungster To take advantage of the AARP discount as an existing Paramount+ subscriber- you’ll first need to cancel your existing subscription, then re-subscribe to Paramount+ by going to paramountplus.com/aarp. Complete info can be found on our help site here: https://aarp.info/46Ce9J8

Re: Paramount Plus discount doesn't work for existing account

DvandomZ — Mon, 22 Jan 2024 16:00:52 GMT

As noted in the original post, that is what I did. It would not let me resubscribe using my existing email address after I cancelled, it insisted that account already existed.

Re: Paramount Plus discount doesn't work for existing account

MemberS2006 — Thu, 21 Nov 2024 19:40:01 GMT

Re: Paramount Plus discount doesn't work for existing account

mpyoungster — Tue, 13 Feb 2024 22:06:54 GMT

So, in the end, I could not cancel the subscription at all; Pararamount+ automatically renewed at the total price of $119. Nice eh?

Re: Paramount Plus discount doesn't work for existing account

AARPConsumerCare — Tue, 13 Feb 2024 23:19:48 GMT

Hi MemberS2006! We appreciate the feedback you are providing about the Paramount process. -Sue J

Re: Paramount Plus discount doesn't work for existing account

MemberS2006 — Thu, 21 Nov 2024 19:39:46 GMT

Re: Paramount Plus discount doesn't work for existing account

AARPConsumerCare — Wed, 14 Feb 2024 18:21:02 GMT

Hi mpyoungster. We're sorry to hear you’re having trouble with Paramount+. We are listening and would like the chance to help as soon as possible. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can get you in touch with our Member Relations team. - Stephen K.

Re: Paramount Plus discount doesn't work for existing account

DoloresR188176 — Tue, 05 Mar 2024 12:58:14 GMT

It happened to me also, so good to read post

Re: Paramount Plus discount doesn't work for existing account

JeffS488891 — Wed, 08 May 2024 00:17:26 GMT

The links provided do not work.

Re: Paramount Plus discount doesn't work for existing account

AARPConsumerCare — Wed, 08 May 2024 16:44:27 GMT

Hi JeffS488891, here is a link to assist you with your Paramount subscription go to help.paramountplus.com. - Zainab M

Re: Paramount Plus discount doesn't work for existing account

cb82402809 — Thu, 08 May 2025 07:42:22 GMT

Yes, I followed the instructions on the website and they did not work. No option to verify AARP account was presented. It went back to the old monthly rate. The instructions simply do not work!!!

Re: Paramount Plus discount doesn't work for existing account

cb82402809 — Thu, 08 May 2025 07:49:19 GMT

I wonder did/does anyone actually test the instructions listed on the website for existing Paramount Plus subscribers to get the AARP discount? They woud see immediately that the instructions simply do not work!!!

Re: Paramount Plus discount doesn't work for existing account

AARPConsumerCare — Thu, 08 May 2025 15:03:33 GMT

We're sorry to hear you're having trouble with the Paramount+ discount, @cb82402809 . To take advantage of the AARP discount, you’ll first need to cancel your existing subscription, then re-subscribe to Paramount+. You can find more information in our article: https://aarp.info/46Ce9J8 - Diana G.

Re: Paramount Plus discount doesn't work for existing account

GailL1 — Thu, 08 May 2025 18:09:53 GMT

@cb82402809

AARPConsumer Care described the process so I am just gonna point out the “Disclosure” to you so you know why what you are doing isn’t working.

AARP.org- 10% Off Any Paramount+ Plan*- DISCLOSURE

There is another selection for DETAILS also on the page.

DISCLOSURES

AARP commercial member benefits are provided by third parties, not by AARP or its affiliates. Providers pay a royalty fee to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. Some provider offers are subject to change and may have restrictions.

*New and returning subscribers only, with valid and active AARP membership, get 10% off any Paramount+ subscription plan. After free trial SUBSCRIPTION AUTO-RENEWS AT 10% DISCOUNT, OFF THE FULL PRICE OF CHOSEN PLAN (+TAX), AS APPLICABLE, AND YOUR PAYMENT METHOD CHARGED UNLESS YOU CANCEL. Cancel any time on your account page. No refunds. Cannot be combined with any other offers. T&Cs apply, see pplus.legal/subscription. If your AARP membership lapses, your Paramount+ discount will end, and you will be charged full price on your next renewal date. Discount is only available in the US and its territories and possessions (excluding Puerto Rico).

Yep, the devil is always in the details -

Re: Paramount Plus discount doesn't work for existing account

MaryL931960 — Mon, 07 Jul 2025 20:47:39 GMT

Maybe I should just cancel AARP

Re: Paramount Plus discount doesn't work for existing account

MaryL931960 — Mon, 07 Jul 2025 20:48:28 GMT

Especially since you know you bring out all the discounts you get from AARP and then you go to use them and then all there's clauses and I can't get it. That's bs

Re: Paramount Plus discount doesn't work for existing account

TravisCoxSATX — Wed, 16 Jul 2025 18:47:51 GMT

I agree. Total incompetence which is typical of AARP staff. Those instructions don't work and it's a complete train wreck to follow them. Why didn't they get some idiot to just review what they instructed us to do. Not sure why I'm even a member of AARP. It's always more trouble than it's worth.