topic Re: Sweeps and Instant Wins Redemption Glitch in Redemption

Sweeps and Instant Wins Redemption Glitch

Oregonio — Tue, 01 Apr 2025 00:30:02 GMT

Why is it that since October 28, 2024, any attempt at redemptions for any sweepstakes or instant wins ends with the message "Unable to process your redemption request!" ????

Re: Sweeps and Instant Wins Redemption Glitch

BtW751689 — Tue, 01 Apr 2025 04:52:27 GMT

lots of folks affected, search with unable to process and read about hundreds of members accused of defrauding with no proof.

Re: Sweeps and Instant Wins Redemption Glitch

rc5185366 — Wed, 02 Apr 2025 05:09:47 GMT

These posts get read but not many people reply. It made me wonder how many of us have been stopped from redeeming. From what I've read lots of us are in an "it's been escalated" holding pattern. I guess we're not a priority.

Re: Sweeps and Instant Wins Redemption Glitch

AARPConsumerCare — Thu, 03 Apr 2025 12:58:31 GMT

Oregonio Thanks for letting us know you're having trouble redeeming points. I've sent you a private message to gather some details from you. Please reply to that message, so we can look into this for you! - Christy C.