topic Re: "Unable to process your redemption request" in Redemption

"Unable to process your redemption request"

DD73788 — Wed, 05 Feb 2025 23:14:32 GMT

Ive been getting this error for a couple of weeks now. What is the issue?

Re: "Unable to process your redemption request"

MoonA315490 — Thu, 06 Feb 2025 04:56:01 GMT

Account new willl "Unable to process your redemption request" . Almost AARP have report all account new and some account different

Re: "Unable to process your redemption request"

NjanochB395915 — Thu, 06 Feb 2025 11:11:54 GMT

I have try redeem but error "Unable to process your redemption request"

Re: "Unable to process your redemption request"

AARPConsumerCare — Thu, 06 Feb 2025 16:47:24 GMT

I'm sorry to hear you're getting this error, @DD73788. I've sent you a private message to take a look into this. - Diana G.

Re: "Unable to process your redemption request"

AARPConsumerCare — Thu, 06 Feb 2025 18:51:41 GMT

Thanks for reaching out to us, NjanochB395915. Can you please send us a private message with your name and email address, so we can take a look into this for you? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

Re: "Unable to process your redemption request"

KatieK813364 — Fri, 07 Feb 2025 06:43:09 GMT

I've was told I could resume redeeming points the next day, so the next day came and still got the same message. Tried contacting customer service and was told to wait an extra day, I did still doesn't working. I replied to the email I was sent and haven't heard a single word back. Talk about the worst customer service I've ever seen! Each time I get told a lie and another lie.

Re: "Unable to process your redemption request"

JosephC242735 — Fri, 07 Feb 2025 13:47:44 GMT

I've been getting the same error since November. Tried multiple times to get it corrected. Everytime I try to call the number in the email I get after it gets "escalated" I get "please try again later". Every single time. I've tried one last time earlier this week. It's supposed to be "escalated" again. Haven't heard back yet.

Re: "Unable to process your redemption request"

AARPConsumerCare — Fri, 07 Feb 2025 15:15:35 GMT

I can understand your frustration, @KatieK813364. I've sent you a private message to take a look at your AARP Rewards account. Thank you. - Diana G.

Re: "Unable to process your redemption request"

AARPConsumerCare — Fri, 07 Feb 2025 16:27:37 GMT

I'm sorry to hear you're having issues since November, @JosephC242735. I can understand how frustrating this can be. Please check your private messages. Thank you. - Diana G.

Re: "Unable to process your redemption request"

KenD101342 — Sat, 08 Feb 2025 00:24:58 GMT

i changed my email, purchased 3 gift cards for points last month never recieved, purchased 3 gift cards for points this month never recieved, contacted 3 different people thru chat they tried resending them nothing, i give up, wasting my time earning points and i get nothing for them, i can't even get a private message on my account, some people can others can't. why is everyone having problems on this website all of a sudden, anyonr have an answer?