topic Re: Did not receive gift card in Redemption

Did not receive gift card

co68227406 — Sun, 02 Feb 2025 13:55:56 GMT

Hello, I did not receive a $5 Panera gift card from Feb 1 ~ 12:30am.

Thanks.

Re: Did not receive gift card

GeraldT778730 — Sun, 02 Feb 2025 14:58:57 GMT

Ditto.

I did not receive my gift cards although my credit card was processed 4 days ago.

Good Grief, another automated process needing intervention.

Re: Did not receive gift card

MariaK113398 — Sun, 02 Feb 2025 15:49:15 GMT

I did not receive an email confirmation for my People's magazine subscription from Jan 31st. I did see somewhere that some people were getting their gift cards 3-4 days after redemption 😞

Re: Did not receive gift card

Karyn8 — Sun, 02 Feb 2025 16:09:46 GMT

I had an instant win yesterday and didn't receive the gift card either. I hope by calling Monday morning they will acknowledge the win and send the link.

Re: Did not receive gift card

ChrisC30545 — Sun, 02 Feb 2025 16:57:20 GMT

The same is here. I had not received Panera gift card yet that I redeemed as soon as it became available in Extra Credit

Re: Did not receive gift card

nabach — Sun, 02 Feb 2025 17:30:50 GMT

I won aLowe’s instant gift card last night. Never received an e-mail saying I won. Have to call on Monday too!

Re: Did not receive gift card

RiverBoatAndrew — Sun, 02 Feb 2025 17:58:03 GMT

Canned response... "I'm so sorry to hear that you did not receive your gift card. I'll escalate your case and you should have a response within 3-5 days." Be prepared to call again in 6 days, when they will once again "escalate" your case, and once again, you should have a response in 4-5 days

Re: Did not receive gift card

RiverBoatAndrew — Sun, 02 Feb 2025 17:58:12 GMT

Re: Did not receive gift card

cmulinix — Mon, 03 Feb 2025 13:18:22 GMT

@co68227406 wrote:
Hello, I did not receive a $5 Panera gift card from Feb 1 ~ 12:30am.
Thanks.

Re: Did not receive gift card

cmulinix — Mon, 03 Feb 2025 13:21:36 GMT

I did not receieve my $5 Papa John's Gift Card -15000 ponts from 2-1. Also, tried calling a rewards phone number and it acted like I dialed a disconnected number. Yes, it was after 8am on a weekday.

Re: Did not receive gift card

AARPConsumerCare — Mon, 03 Feb 2025 14:46:44 GMT

@GeraldT778730 I'm sorry you haven't received your gift cards. Please reach out in a private message so I can check on them for you. Thanks! Jodee R.

Re: Did not receive gift card

GeraldT778730 — Mon, 03 Feb 2025 16:52:20 GMT

I don't participate in social media activity so a private message is not possible.

So what is the alternative ?

Re: Did not receive gift card

AARPConsumerCare — Mon, 03 Feb 2025 17:00:12 GMT

@GeraldT778730 I understand, however, I need your email address in order to look for, and re-send your gift cards. This private message is from The Community from our website. Learn to enable it from this link https://aarp.info/47hWcl7 I look forward to hearing from you. Jodee R.

Re: Did not receive gift card

Karyn8 — Mon, 03 Feb 2025 18:05:53 GMT

call the rewards line and give them the info and they can help you without going online

866-451-6305

Re: Did not receive gift card

AARPConsumerCare — Mon, 03 Feb 2025 19:20:30 GMT

cmulinix We're happy to help! Gift cards redeemed through AARP Rewards should be received to your email address within 24 hours (within normal business hours). You may have to check your spam/junk folder. If you haven't received the gift card email, please send us a private message, so we can check on this for you! - Christy C.

Re: Did not receive gift card

GeraldT778730 — Mon, 03 Feb 2025 19:28:54 GMT

Followed the instructions but after the Preferences Tab, there is NO Private Messenger option.

Re: Did not receive gift card

AARPConsumerCare — Mon, 03 Feb 2025 19:42:40 GMT

@GeraldT778730 I'm sorry you're having so much trouble. Please refer to the Online Community's Help page for additional instructions on using the private messenger service. Thank you. Jodee R.

Re: Did not receive gift card

AARPConsumerCare — Mon, 03 Feb 2025 22:41:34 GMT

@co68227406 Let's look into that! I've sent you a private message, where you can share your account information. Thanks! Jodee R.

Re: Did not receive gift card

AARPConsumerCare — Mon, 03 Feb 2025 23:19:06 GMT

Hi ChrisC30545. We'd be happy to check on your gift card for you. Please send us a private message with your email address, so we may locate your account. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

Re: Did not receive gift card

AARPConsumerCare — Mon, 03 Feb 2025 23:22:44 GMT

I can see how frustrating this can be, @MariaK113398. I've sent you a dm to check on your redemption. Thank you! - Diana G.