topic Re: Seriously.... IS ANYONE ABLE TO REDEEM POINTS????? in Redemption

Seriously.... IS ANYONE ABLE TO REDEEM POINTS?????

KevinHoffmanEst — Fri, 24 Jan 2025 20:40:39 GMT

THREE STRAIGHT MONTHS of this nonsense. I chat with agents since November. They escalate, it takes weeks for it to start working again. Then a few weeks later I lose the ability to 1) Earn points and 2) Redeem any points or 3) BOTH!!

This is beyond ridiculous now how much time I've spent in chat trying to get this resolved.

How is it fair the site works for some... and they get more entries in sweepstakes and more chances for instant wins than the members who this keeps happening to??? If it were a system wide thing I'd understand.... but why only certain people have to deal with this. And now for a THIRD month in a row??

Worst run website I've ever seen....

Re: Seriously.... IS ANYONE ABLE TO REDEEM POINTS?????

AliA272833 — Sat, 25 Jan 2025 06:33:52 GMT

That sounds incredibly frustrating. Have you tried reaching out via email or using a different support channel? Sometimes escalating through multiple channels can help get more attention to the issue. Hopefully Like Innovative Therapies, it gets resolved soon!

Re: Seriously.... IS ANYONE ABLE TO REDEEM POINTS?????

seano41892 — Sat, 25 Jan 2025 16:36:33 GMT

Same thing. Mine worked for like 4 weeks and now dead again. We need some sort of escalation path to someone in charge. Not the endless loop of private messages that take weeks to even get anywhere. Got the same accusatory email about following guidlines. But as far as earning I have all but stopped and still have been deactivated.

Re: Seriously.... IS ANYONE ABLE TO REDEEM POINTS?????

kenike — Wed, 29 Jan 2025 05:56:53 GMT

I can probably redeem points but I haven't in the past week or so due to the notice in red stating they are still having technical issues. I don't trust the system right now. How can we be sure we are not just throwing our points away? It may "look" like it's working, but who knows?

Re: Seriously.... IS ANYONE ABLE TO REDEEM POINTS?????

AARPConsumerCare — Wed, 29 Jan 2025 17:19:04 GMT

Hi @kenike. You can verify your rewards redemptions are going through by checking your rewards' transaction history. Visit https://aarp.info/3rf1iJV for directions on how to check your transaction history. Please reach out to us if you have any trouble redeeming your points, and we'd be happy to help! - Brandon C.

Re: Seriously.... IS ANYONE ABLE TO REDEEM POINTS?????

poppy89 — Wed, 29 Jan 2025 18:10:11 GMT

I've been wondering the same thing about IF we are wasting time entering sweepstakes and instant wins. I have also been noticing the same names winning consistently. Seems to me that there is a way to enter and win and I've been unable to find the process