topic Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY! in Redemption

Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

rsbobcat — Thu, 23 Jan 2025 15:38:45 GMT

So I spend an hour completing many videos then when try to redeem for several sweepstakes entries the message that I have maxed out daily entries comes up. WTH? I was not able to redeem ANY! What a total waste of time. Besides that issue, the sweepstakes cannot be considered legally fair if this type of stuff is occurring - how does anyone know if it only affects some but not all participants on any given day!

Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

MariaK113398 — Thu, 23 Jan 2025 15:49:21 GMT

Seriously messed up for many of us.

Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

LesL269823 — Thu, 23 Jan 2025 19:12:45 GMT

Also experiencing what seems very erratic behavior. My best guess is the 24 hour time (midnight to midnight) eastern time is kaput, at least for now. Earning and redemptions are time cycling on their individual operations.

Explained: I play a Home Depot Instant win at 2:15 PM Eastern Time. The previous way, I could play again anytime after midnight. Now, I cannot play until 24 hours from my last play. And, this has no impact on other games I might play. Each one has it's own 24 hour individual time cycle. Seeing similar behavior for all points related activities.

These are not facts, just trying to sort out and find any logic for what looks like whack a mole behavior.

Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

dv2286 — Thu, 23 Jan 2025 16:40:23 GMT

How hard is it for a programmer just reset the timing of this site so it will work properly?? The day starts just after midnight, not 5 or 6 in the evening.

Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

WebWiseWoman — Thu, 23 Jan 2025 16:55:25 GMT

(timestamp on above post is PT)

@OneDayMatisyahu 's original post: "Reset is on - 1-22 Evening"

Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

LucyYount — Thu, 23 Jan 2025 17:39:41 GMT

Any other IT group that would take 3 days to "improve" a website would be fired and a replacement contractor hired.

Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

LesL269823 — Thu, 23 Jan 2025 19:15:02 GMT

Kind of wondering what if anything happened to the dreaded "only 3 redemptions allowed" counter. At least with so many $5 awards, that threshold seems irrelevant for now.

Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

chas0501 — Thu, 23 Jan 2025 21:34:40 GMT

So now what? Do we have to wait until every evening to see if "maybe" the site will work properly? I for one do not enjoy spending the end of my day trying to rebuild my points before the system locks up again. Is anyone trying to fix this mess??

Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

jserramcorder — Thu, 23 Jan 2025 21:36:32 GMT

I am wondering the same thing. After the 3 day "fix" at the time suggested, 12 noon ET site was not working. Got on chat, they said they knew it was a problem and were working on it, please try later. A few hours later, tried again, no luck. Finally about 5 PM Pacific time it was working. That was Monday. At the 12 midnight ET witching hour (9 PM Pacific) said I was maxed. I was wondering if they were now going on an individual 24 hour clock. The next day Tuesday same thing. Time to complete 4 hours. 9 PM I am maxed. Wednesday same thing. Today Thursday I got on chat with AARP about, something I have been doing daily since this whole "fix". The first 3 times said they knew of issue and please try again. Today Thursday the rep offered me the points for the day. Although I thanked him I asked what good are the points if I cannot redeem them? On the Tuesday chat I confirmed with the rep that the new day starts at midnight ET so the rep thinks it is still the same time frame.

Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

MariaK113398 — Thu, 23 Jan 2025 21:47:12 GMT

I'm sure that is working perfectly .

Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

AARPConsumerCare — Thu, 23 Jan 2025 22:04:53 GMT

I understand how disappointing this can be, @chas0501. Our team is aware of the situation and is currently working on it. We appreciate your patience, and thank you for your understanding. - Daniela R.

Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

r767831w — Fri, 24 Jan 2025 12:03:09 GMT

Hilarious! That's precisely what you said about the "not able to redeem points fiasco", which has been going on for months and is still being fixed on a case-by-case basis even though it affects thousands of people. AARP clearly doesn't care about its members. I expect this problem to drag on for months as well.

Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

r767831w — Fri, 24 Jan 2025 12:05:57 GMT

AARP's annual budget is $1.75 BILLION dollars. And yet they refuse to hire competent IT people. That is a slap in the face to the membership that funds that bloated budget. I wonder how much they're paying their top execs . . .

Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

ckeller123 — Sat, 25 Jan 2025 21:34:33 GMT

I am experiencing the same issue of maxed out points for the day. Ever since the maintenance from last weekend this is a daily occurrence and annoyance. I called the other day and the representative had me clear my browsing history which was only a temporary fix. I clear my history now and still states I’ve maxed out for the day. Does anyone have any other possible solutions as to what to do?

Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

ckeller123 — Sat, 25 Jan 2025 21:53:25 GMT

Help

Re: Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

AARPConsumerCare — Mon, 27 Jan 2025 18:14:14 GMT

I can see how frustrating this is, @ckeller123. I've sent you a private message to take a look at your AARP Rewards account. Thank you! - Diana G.