topic Re: Is anyone having problems earning points after the 3 day maintenance? in Redemption

Is anyone having problems earning points after the 3 day maintenance?

MariaK113398 — Tue, 21 Jan 2025 18:16:51 GMT

I cannot earn points today. It is saying I am maxed out (I'm not) and it is also showing that I have done every quiz and activity as well (I haven't). I can enter the sweepstakes but it is counting yesterdays entries towards todays. I called the help line a few hours ago and I was told many people are having similar problems??

Re: Is anyone having problems earning points after the 3 day maintenance?

GiannisK745032 — Tue, 21 Jan 2025 18:19:43 GMT

Yes, we all are having same problem. I hope they fix it soon.

Re: Is anyone having problems earning points after the 3 day maintenance?

shamit — Tue, 21 Jan 2025 18:25:29 GMT

I talked to someone at AARP and they said they hope to have things fixed in the next 48 hours. Really?

Re: Is anyone having problems earning points after the 3 day maintenance?

CatherineT72690 — Tue, 21 Jan 2025 18:30:20 GMT

About 2-3 days maintenance again? Smh 🤦‍♂

Re: Is anyone having problems earning points after the 3 day maintenance?

Therapist4u — Tue, 21 Jan 2025 18:33:34 GMT

Hi @MariaK113398

You’re not alone....see this ongoing discussion:

https://community.aarp.org/t5/AARP-Rewards-Connect/The-opposite-of-improvement/m-p/2587988/highlight/true#M7266

& now another one here:

https://community.aarp.org/t5/Earn-Activities/Staying-Sharp-Activities-shows-I-have-done-them-all/m-p/2588047/highlight/true#M5044

Hope it gets better...& soon!

Take care ~Allen

Re: Is anyone having problems earning points after the 3 day maintenance?

MariaK113398 — Tue, 21 Jan 2025 18:50:15 GMT

Thanks!!!

Re: Is anyone having problems earning points after the 3 day maintenance?

NeilJ79942 — Tue, 21 Jan 2025 18:54:21 GMT

Well, it did take 3 days of work for them to break it, so we should consider ourselves lucky that it will only take 2 days to fix it. The big question is what will they break when they fix this issue. It's not like they have a great track record of successful accomplishments.

Re: Is anyone having problems earning points after the 3 day maintenance?

blarko — Tue, 21 Jan 2025 21:20:06 GMT

Having he same issue. I can’t enter any sweepstakes, it tells me I’ve already entered today and to come back tomorrow. I haven’t entered anything today. So messed up.

Re: Is anyone having problems earning points after the 3 day maintenance?

NormaCarol — Tue, 21 Jan 2025 21:46:52 GMT

Exact same problem for me. I called early this morning and they had no reports then but said they'd take info. Hope it gets corrected soon.

Re: Is anyone having problems earning points after the 3 day maintenance?

BarbaraM448265 — Tue, 21 Jan 2025 22:08:07 GMT

I am also having the same issue -- tells me I am maxed out for the day (I am not) and it is shows that I have completed all the activities and can not enter the sweepstakes or instant wins. The three day maintenance really messed things up - the more they do the worse it gets!

How do I contact the appropriate person to fix the issue? Or, is it me and I need to update my browser?

Re: Is anyone having problems earning points after the 3 day maintenance?

LaurieS825053 — Tue, 21 Jan 2025 22:26:27 GMT

Yes, experiencing the same issues.

Re: Is anyone having problems earning points after the 3 day maintenance?

tednlisa — Tue, 21 Jan 2025 22:27:02 GMT

No it's not you it's the program. Every time they do an upgrade/fix the site goes down and it is unusable.

Re: Is anyone having problems earning points after the 3 day maintenance?

Therapist4u — Wed, 22 Jan 2025 22:47:32 GMT

Hi @MariaK113398

Someone said Rewards site is fixed,,......

BUT....

AARP Rewards is currently experiencing intermittent technical issues. We apologize for the inconvenience and thank you for your patience as we work on a resolution.

😒🙄☹️

Someone said Rewards site is fixed,......BUT....

LOL! 😀

Take care ~Allen

Re: Is anyone having problems earning points after the 3 day maintenance?

MariaK113398 — Wed, 22 Jan 2025 22:53:55 GMT

Still not working for me....

Re: Is anyone having problems earning points after the 3 day maintenance?

AARPConsumerCare — Thu, 23 Jan 2025 00:59:34 GMT

I'm sorry to hear you're having issues, @blarko. I've sent you a private message. - Diana G.

Re: Is anyone having problems earning points after the 3 day maintenance?

AARPConsumerCare — Thu, 23 Jan 2025 13:30:27 GMT

Hi @NormaCarol, I'm sorry you're having trouble being able to earn points. We suggest the following steps if you have not earned the maximum points and received the message. Clear your cookies and cache - Log off and back in, then attempt the activity one more time - Consider using an Incognito window. If you're still having trouble, please reach out in a private message so we can look into this for you. Thanks for being a loyal AARP Rewards user! Jodee R.

Re: Is anyone having problems earning points after the 3 day maintenance?

AARPConsumerCare — Thu, 23 Jan 2025 13:39:40 GMT

@BarbaraM448265 Thanks for reaching out, and I'm sorry to hear things aren't working completely for you. We suggest the following steps if you have not earned the maximum points and received the message. Clear your cookies and cache - Log off and back in, then attempt the activity one more time - Consider using an Incognito window. If you're still having trouble, please feel free to reach out in a private message, so we can review your account. Thank you! Jodee R.

Re: Is anyone having problems earning points after the 3 day maintenance?

AARPConsumerCare — Thu, 23 Jan 2025 13:54:27 GMT

@LaurieS825053 If you have not earned the maximum daily points and received the error message, we recommend that you Clear your cookies and cache - Log off and back in, then attempt the activity one more time - Consider using an Incognito window - Update your browser to the latest version. I'm sorry you're having issues, and if you still get the error message, please reach out in a private message so we can check it out. Thank you. Jodee R.

Re: Is anyone having problems earning points after the 3 day maintenance?

revgalla — Tue, 28 Jan 2025 21:49:05 GMT

Having the same issue. Their instructions to clear history and cookies, to log out and back in, etc. doesn't fix the problem. I've followed their instructions time after time, and still the problem continues. I hope they fix it soon.

Re: Is anyone having problems earning points after the 3 day maintenance?

AARPConsumerCare — Wed, 29 Jan 2025 00:33:59 GMT

Hi @revgalla. I understand your frustration. Please send us a private message with your email address, and we'd be happy to check on that for you. Visit https://aarp.info/47hWcl7 for instructions on how to enable private messages. - Brandon C.