topic Re: Oops! An error occurred. in Redemption

Oops! An error occurred.

Brightpool — Thu, 21 Nov 2024 06:06:27 GMT

I was getting an error a couple weeks ago about not getting points during my activities. I entered a request and didn't hear back in the "3 to 5 business days" on that one, but my issue has changed.

Now, I get points for my points activities like crossword puzzles and such, but starting a few days before the maintenance, when I tried and now when I continue to try to redeem points on any instant wins or sweepstakes, each try every day only gets me a horizontal box with "Oops! An error occurred. Please refresh your browser to get back on track."

Refreshing does nothing for this.

Re: Oops! An error occurred.

AJM33578 — Thu, 21 Nov 2024 17:19:42 GMT

Mine crashes before and after the update, what did they even do???

Re: Oops! An error occurred.

AARPConsumerCare — Thu, 21 Nov 2024 20:24:59 GMT

Oh no Brightpool I'm sorry!! You may need to clear your cache and update your browser or try a different browser. You can learn how to clear your cache and update your browser here: https://aarp.info/2I3wo4C
-Ashlyn L

Re: Oops! An error occurred.

AARPConsumerCare — Thu, 21 Nov 2024 21:52:16 GMT

Thank you for reaching out, @AJM33578. I'm sorry to hear you're having issues with our AARP Rewards. Please check your private messages. - Diana G.

Re: Oops! An error occurred.

Brightpool — Sat, 30 Nov 2024 23:05:31 GMT

1) I made sure my browser was the latest version, refreshed my browser, cleared my cache, and lost all my login settings for most all of my logins for this and other programs. These steps had no effect on the error.

2) I tried another browser that I never use otherwise. That also had no effect on the error.

Between the first issue against earning points and this Redemption issue, which replaced it a few days before the Maintenance, I have missed all sweepstakes and instant wins for the entire month of November. Since this redemption issue did start several days before the maintenance, I can't even blame it on that.

3) On the plus side, I am accumulating many rewards points, because I still play the daily and weekly games for rewards points. Maybe someday, I'll be able to redeem some of those extra points toward future sweepstakes and instant wins once again.
C'mon December!!!

P.S. This month is the first time in all my Rewards days (and the AARP program that Rewards replaced) that I've seen that error message.

Re: Oops! An error occurred.

Brightpool — Sun, 15 Dec 2024 00:34:48 GMT

Since November 1, I still have no point redemptions. Every which way I try, I still get "Oops! An error occurred. Please refresh your browser to get back on track." That seems to be the only thing I can count on for sure.
If I were a pure optimist, I would say that at least I am accumulating points toward redemption in the future.

Re: Oops! An error occurred.

gm5271 — Mon, 16 Dec 2024 15:57:37 GMT

@AARPConsumerCare

BLAH! Blah

Tell us something new

👿🙊🙉🙈😈

Re: Oops! An error occurred.

gm5271 — Mon, 16 Dec 2024 16:00:01 GMT

@Brightpool

Nice to see you... been long while

Sorry your caught up in this mess

We can hope for better days soon

Enjoy your 🎄 Christmas

Ginger ; )

Re: Oops! An error occurred.

JoLo49 — Thu, 02 Jan 2025 10:44:26 GMT

I am getting the "Oops Error" and "Refresh the browser" message when playing the Instant Win games for Five Guys and JC Penney. Refreshing the browser does not help to correct the error.

Re: Oops! An error occurred.

MicheleW321192 — Thu, 02 Jan 2025 17:57:11 GMT

Same here.

Re: Oops! An error occurred.

AARPConsumerCare — Thu, 02 Jan 2025 18:10:37 GMT

I'm sorry you're receiving that error message, @JoLo49. I understand how frustrating getting an error can be. We are continually working to improve our systems and your feedback is appreciated. There may be times when an action can't be completed, and you'll receive the error message. We appreciate your patience and ask that you retry the instant wins at a later time. I apologize for any inconvenience. Thank you for participating in the AARP Rewards program.

Brandon C.

Re: Oops! An error occurred.

jserramcorder — Wed, 15 Jan 2025 06:40:38 GMT

nice bot reply

Re: Oops! An error occurred.

jserramcorder — Wed, 15 Jan 2025 06:41:38 GMT

they are all bots. they don't know the meaning of consumer CARE

Re: Oops! An error occurred.

jserramcorder — Wed, 15 Jan 2025 06:42:42 GMT

just like this upcoming planned maintenance, they will employ more bots to seek and destroy honest members