topic Re: Error: "Unable to process your redemption request" in Redemption

Error: "Unable to process your redemption request"

seymas — Thu, 12 Dec 2024 21:35:46 GMT

I have been getting the error message for a week now. Any suggestions?

Re: Error: "Unable to process your redemption request"

b186281d — Fri, 13 Dec 2024 12:32:29 GMT

I haven't been able to redeem any points since the site went down in November, I just get that message. I keep trying every day. There isn't a message anymore saying that the site is having difficulty, but there sure is one.

Re: Error: "Unable to process your redemption request"

AARPConsumerCare — Fri, 13 Dec 2024 14:20:05 GMT

Hi @seymas, thank you for reaching out. I'm sorry to hear you got that error, I can definitely take a look into this. Please send me a private message with your name, address and email. Thank you.

You may need to enable your private messages first. Learn more here: https://aarp.info/47hWcl7 - Diana G.

Re: Error: "Unable to process your redemption request"

AARPConsumerCare — Fri, 13 Dec 2024 18:11:29 GMT

@b186281d Thank you for bringing this to our attention. I know it's not easy to deal with such issues, and your patience is greatly appreciated. Let's look into this together. Please send me a private message with your email address, so I can look into the error message that you're receiving. You may need to enable your private messages in order to send one. Learn more here: https://aarp.info/47hWcl7 - Janelle M.

Re: Error: "Unable to process your redemption request"

seymas — Fri, 13 Dec 2024 22:14:40 GMT

There is no private messages tab

Re: Error: "Unable to process your redemption request"

seymas — Fri, 13 Dec 2024 22:58:39 GMT

Are their resolutions when people Consumer care? I tried calling and was told it was a 5 business day process for help. Is there a reason my account does not have the private message tab?

Re: Error: "Unable to process your redemption request"

GerardV761134 — Sat, 14 Dec 2024 05:26:24 GMT

“”Unable to process your redemption request””. Error message received for over 2 weeks since AARP rewards program website received major upgrade.

Re: Error: "Unable to process your redemption request"

AARPConsumerCare — Mon, 16 Dec 2024 16:12:05 GMT

GerardV761134 I'm sorry you're having trouble redeeming. Please send us a private message and include your full name and mailing address as it appears on your account, so we can look into this for you right away. If you haven't enabled private messaging before, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C.

Re: Error: "Unable to process your redemption request"

AARPConsumerCare — Mon, 16 Dec 2024 17:38:16 GMT

@seymas, If you don't have the private message tab, please reach out by chat, text or phone: https://aarp.info/2ThqJxO

I've reported the missing feature. - Diana G.