topic Re: Carnival and CVS gift card not received for more than 7 days in Redemption

Carnival and CVS gift card not received for more than 7 days

DipeshS357822 — Tue, 03 Dec 2024 23:11:06 GMT

I purchased CVS and Carnival gift card but haven't received it yet. It's been more than 7 days. No one is picking up my phone. Could you please expedite this request?

Re: Carnival and CVS gift card not received for more than 7 days

StaceyS219489 — Tue, 03 Dec 2024 23:49:54 GMT

I purchased on 11/29. They think I am a fraud, but won’t return my funds or give me the gift cards. Almost $1200. And every time I try to speak to someone in escalations they tell me I can’t.

Re: Carnival and CVS gift card not received for more than 7 days

a170938b — Wed, 04 Dec 2024 05:11:46 GMT

I am forever amazed that people gamble with AARP and spend that much money when so many others have issues with receiving the gift cards and having them accepted when they want to use them.

The most I have trusted to lose has been $14 and that has been when using a credit card where I can cancel the transaction if I do not receive the product purchased. So far a cancellation has not been needed.

Re: Carnival and CVS gift card not received for more than 7 days

AARPConsumerCare — Wed, 04 Dec 2024 21:00:47 GMT

@DipeshS57822 Yes, I'll be happy to look into it for you. Please reach out in a private message with your email address so I can locate your account. Thanks! Jodee R.

Re: Carnival and CVS gift card not received for more than 7 days

AARPConsumerCare — Wed, 04 Dec 2024 21:18:38 GMT

I understand how frustrating this can be, @StaceyS219489 and I am here to help. Please send me a private message with your name, address and email so that I can take a look at your AARP Rewards account.

To enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.

Re: Carnival and CVS gift card not received for more than 7 days

DipeshS357822 — Wed, 04 Dec 2024 23:23:29 GMT

Thank you very much for the reply.

I received all my gift cards yesterday late night.

I ordered few more this morning and received all of them as well.

However, my wife ordered one this morning but she hasn't received it yet.

I tried to follow your document and steps to do a private chat but couldn't see a private chat option.

Could you please help to resolve my wife's gift card issue?

Re: Carnival and CVS gift card not received for more than 7 days

AARPConsumerCare — Thu, 05 Dec 2024 13:27:22 GMT

@DipeshS357822 You're welcome! I'm glad to hear you've received all your gift cards. I'll be happy to help your wife. Gift cards can take up to 24 hours to arrive, but she can reach out in a private message from the Community with these instructions: https://aarp.info/47hWcl7 She can also go to our Help page to reach out. Tell her to check her spam folder also. Thank you! Jodee R.

Re: Carnival and CVS gift card not received for more than 7 days

DipeshS357822 — Thu, 05 Dec 2024 17:22:48 GMT

She received her gift card as well. Thank you for the information and help.

Re: Carnival and CVS gift card not received for more than 7 days

AARPConsumerCare — Thu, 05 Dec 2024 17:45:42 GMT

@DipeshS357822 You're welcome! Jodee R.