topic Re: Can't do sweepstakes or instant wins in Redemption

Can't do sweepstakes or instant wins

robin24 — Fri, 01 Nov 2024 11:21:01 GMT

Unable to process your redemption request

Yesterday I did the chat about it, she says 5 days, then I get an email that says please call this number, you have got to be kidding me. You have a problem with your site obviously. Asking us to go through all of these hoops is not acceptable.

Re: Can't do sweepstakes or instant wins

Nadja7 — Fri, 01 Nov 2024 15:17:59 GMT

Me too!

Re: Can't do sweepstakes or instant wins

AARPConsumerCare — Fri, 01 Nov 2024 20:24:46 GMT

I can totally understand your frustration, @robin24. Looks like we need more details about the issue you're experiencing, please follow the guidance provided on the email you received from our team to resolve this for you. Thank you. - Diana G.

Re: Can't do sweepstakes or instant wins

robin24 — Sun, 03 Nov 2024 13:02:51 GMT

When you call, they do the same thing as the chat and say 3 to 5 business days, no fix.

Re: Can't do sweepstakes or instant wins

BRD274 — Sat, 09 Nov 2024 16:03:23 GMT

Same here. Get an "Unable to process your redemption request" message. Everything used to work fine. This started happening for me a couple of weeks ago.

Re: Can't do sweepstakes or instant wins

AARPConsumerCare — Mon, 11 Nov 2024 22:02:27 GMT

Hello BRD274, I'm sorry to hear you are unable to enter sweepstakes and instant wins on the AARP Rewards website. Please chat in with us or call 1-888-687-2277. We'll be happy to take a look at the account and identify the issue for you. -Stephanie M.

Re: Can't do sweepstakes or instant wins

beartoor — Sun, 24 Nov 2024 04:53:19 GMT

Calling customer no service does absolutely nothing to solve the problem!

Re: Can't do sweepstakes or instant wins

beartoor — Sun, 24 Nov 2024 04:54:12 GMT

Every time an error takes place with the programming the system should show as such, so obviously you have a major problem with your tech department!

Re: Can't do sweepstakes or instant wins

Brightpool — Sat, 30 Nov 2024 22:30:01 GMT

Me, three!

Re: Can't do sweepstakes or instant wins

Brightpool — Sun, 15 Dec 2024 00:37:09 GMT

December 14, 2024: Still no help.

Re: Can't do sweepstakes or instant wins

AARPConsumerCare — Tue, 17 Dec 2024 19:34:42 GMT

Hi, Brightpool. I am sorry you are still getting the same error for redeeming your Rewards. I have sent you a private message, so we can check on your account together. I look forward to hearing from you. -Amanda C.