topic Unable to process your redemption request in Redemption

Unable to process your redemption request

KkohdiwaA240386 — Sat, 23 Nov 2024 06:02:59 GMT

My account create today and I haven't done any tasks yet.. I tried to redeem 50 points but it said Unable to process your redemption request .. I'm pretty sure this is exactly the AARP system's fault not the individual's fault.. Please listen to this request and fix it for everyone..I have seen too many people get this error and only get Waited 5 days for an answer and sent the request to a higher level department.. But until now it still hasn't been processed.

Re: Unable to process your redemption request

ToinyichabT212532 — Sat, 23 Nov 2024 06:31:45 GMT

yes .. I have create new and see

Unable to process your redemption request ... definitely aarp system error

Re: Unable to process your redemption request

BurkeB759361 — Sat, 23 Nov 2024 09:22:13 GMT

Yes . Account new redeem almost Unable to process your redemption request

Re: Unable to process your redemption request

DeilimaD313535 — Sat, 23 Nov 2024 09:35:54 GMT

I Think AARP can't fix " Unable to process your redemption request " .. Almost BLOCK REDEEM ALL REWARDS . I think AARP has reached this point of decline. There are no longer any technical staff capable of repairing this system error. It has been more than 3 months since this situation occurred and now it has become extremely complicated and cannot be repaired anymore.

Re: Unable to process your redemption request

r767831w — Sat, 23 Nov 2024 13:24:27 GMT

Yes, AARP's tech support is absolutely horrible -- problems take weeks/months to get fixed. That shows that they don't care about us at all. But this, I believe, is even worse. It appears that they flagged a huge number of accounts for suspected fraud, and now either don't know how to undo it or are simply refusing to undo it. I will definitely not be renewing my AARP membership.

Re: Unable to process your redemption request

AodomazaB497148 — Sun, 24 Nov 2024 09:18:52 GMT

Please let me know if anyone can fix the error "Unable to process your redemption request"

Re: Unable to process your redemption request

r767831w — Sun, 24 Nov 2024 12:01:40 GMT

They CAN fix it, they just WON'T fix it. Now that you've posted here, expect to get a reply from Customer Service, expressing great concern and telling you to send a private message. Then you will go through an endless round of "escalations" during which nothing will be done. Prepare to contact them over and over and over again, where they will express great sorrow over your frustration, and then do nothing to fix the problem. This is a farce.

Re: Unable to process your redemption request

rc5185366 — Sun, 24 Nov 2024 19:30:40 GMT

Yep, this is what I've been dealing with, too. I don't understand why they can't - or won't - fix this.

Re: Unable to process your redemption request

rc5185366 — Sun, 24 Nov 2024 19:32:17 GMT

It would be nice if they would hire an outside consultant if they aren't able to fix this themselves. I don't know if it's that they aren't able to, or that they are unwilling to.

Re: Unable to process your redemption request

sherilee17 — Sun, 24 Nov 2024 21:02:11 GMT

Same issue! Geesh. Very frustrating. I am ready to just give up in AARP and all their nonsense.

Re: Unable to process your redemption request

MemberS2006 — Mon, 25 Nov 2024 17:29:50 GMT

🌲⛄🎀🎁🌲

Re: Unable to process your redemption request

AARPConsumerCare — Mon, 25 Nov 2024 14:13:32 GMT

@MemberS2006 Please reach out in a private message so we can investigate your account. Thanks! Jodee R.

Re: Unable to process your redemption request

AARPConsumerCare — Mon, 25 Nov 2024 16:19:34 GMT

I can see how frustrating this can be, @KkohdiwaA240386. I would like to take a look at your AARP Rewards account. Please send me a private message with your name, address and email. Thank you.

Here is our article with information about how to enable private messages: https://aarp.info/47hWcl7 - Diana G.

Re: Unable to process your redemption request

r767831w — Mon, 25 Nov 2024 16:23:54 GMT

Why are you still looking into individual accounts A FULL MONTH after this problem was first reported to you, and after seeing hundreds of messages here over the weeks since then, everyone reporting the same issue??! Why is it not being fixed globally? (Hint: the fewer redemptions AARP allows, the less it costs AARP.)

Re: Unable to process your redemption request

AARPConsumerCare — Mon, 25 Nov 2024 16:45:07 GMT

I'm sorry to hear you got this error, @ToinyichabT212532. Please send me a private message with your name, address and email to take a look at your AARP Rewards account. Thank you.

For instructions about how to enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.

Re: Unable to process your redemption request

AARPConsumerCare — Mon, 25 Nov 2024 16:49:33 GMT

I can see how frustrating this is, @BurkeB759361. Please send me a private message to take a look at the error you received. Thank you!

To enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.

Re: Unable to process your redemption request

AARPConsumerCare — Tue, 26 Nov 2024 13:44:35 GMT

@sherilee17 I can imagine how frustrating it must be to deal with this issue. Let's work together to find a solution quickly. Please send me a private message with your full name, mailing address and email address, so I can locate your account and follow up on that redemption error message. You may need to enable your private messages first, learn more here: https://aarp.info/47hWcl7 - Janelle M.