topic Re: Unable to process redemptions...still an issue in Redemption

Unable to process redemptions...still an issue

JoanRich — Wed, 20 Nov 2024 19:56:51 GMT

So, what is the excuse for this week??? AARP

Re: Unable to process redemptions...still an issue

st3638846 — Wed, 20 Nov 2024 20:45:43 GMT

i am having the same issue.. I had it before but figured the update would fix it, but I'm still having the issue.

Re: Unable to process redemptions...still an issue

pearpie — Wed, 20 Nov 2024 21:08:02 GMT

I took the Quiz re Medication Errors but did not receive my points...what gives???!???

Re: Unable to process redemptions...still an issue

shamit — Thu, 21 Nov 2024 00:33:12 GMT

@pearpie ,I can help with the Quiz. If you don't see a badge with the point value in it, you will not get the points no matter how many times you take the quiz. Even though AARP had it in the list showing you can earn 450 points, someone forgot to attach the ability to get points. Just another IT error. Hopefully at some point they will see this and correct it. But don't hold your breathe. It might take quite awhile.

@JoanRich , @st3638846 , When trying to enter a sweepstakes it can take me 10 times or more to get it to work. I just keep trying and most times it finally works.

Re: Unable to process redemptions...still an issue

r767831w — Thu, 21 Nov 2024 13:29:26 GMT

Same as all the other weeks (I haven't been able to redeem for about a month now) -- we're working on it, we're escalating it, you'll hear back from us, etc etc etc etc etc. Bottom line: If they cared about the members and wanted to fix this, they'd have fixed it weeks ago.

Re: Unable to process redemptions...still an issue

robin24 — Thu, 21 Nov 2024 13:38:00 GMT

Have you committed fraud in your account because I was getting this message and they said it was because I had committed fraud. This is such an inaccurate insult, I just can't believe it.

Re: Unable to process redemptions...still an issue

r767831w — Thu, 21 Nov 2024 13:59:45 GMT

Definitely not, and yes, it's incredibly offensive that they seem to have flagged us for "fraud," but they refuse to say what the "fraud" is and they refuse to fix our accounts. My next step (if I can't redeem in the next couple of days) is to start filing complaints with various consumer protection agencies.

Re: Unable to process redemptions...still an issue

AARPConsumerCare — Thu, 21 Nov 2024 17:09:51 GMT

@JoanRich Thanks for reaching out, I'm here to help! Are you experiencing an error message when you try to process a redemption? - Janelle M.

Re: Unable to process redemptions...still an issue

AARPConsumerCare — Thu, 21 Nov 2024 17:25:20 GMT

@pearpie So sorry you did not receive your points from that quiz! Our team has fixed the issue with the quiz and it is now working properly. Please send us a private message with your full name, mailing address and email address so we can locate your account and award you those missing points! You may need to enable your private messages first, learn more here: https://aarp.info/47hWcl7 - Janelle M.

Re: Unable to process redemptions...still an issue

beartoor — Tue, 26 Nov 2024 05:38:21 GMT

Now you can even engage in the most recent promotion, find a hidden turkey, and redeem points for a gift card.... except like the rest of redemptions it DOES NOT WORK!

Contacting AARP does absolutely no help!

I keep accumulating my daily points, and hopefully will redeem for something really worth

while if the site ever works!