topic Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak in Redemption

Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstakes?

KevinHoffmanEst — Tue, 12 Nov 2024 20:21:14 GMT

I have been unable to do ANYTHING except "earn" rewards points for 3-4 weeks now. Fitbit wont earn me the points I normally earn from steps. I bought 5 gift cards a week ago that still haven't arrived. I'm growing quite tired of this... with no fix nor do they (AARP) seem to care I've contacted them at least twice now

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak

PrimaryVABeach1 — Wed, 13 Nov 2024 13:58:49 GMT

I have had the same issue since October 30th. It is beyond frustrating. I've called more than 3 times. Was told it has been elevated and someone is specifically working on my issue. There doesn't seem to be a way to get this issue to someone who really cares and wants to fix it. It's happening to a lot of members. We are not alone. I hope someone with some power to fix it is reading these messages.

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak

KevinHoffmanEst — Wed, 13 Nov 2024 16:22:29 GMT

Agreed... wondering where the urgency is here. I have seen (and understand) some website hiccups, but this is beyond ridiculous.

I bought 5 gift cars weeks ago and still haven't received them. But go figure my credit card was charged FINE!! No problems there... they got their money, Its not right

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak

rd9878 — Wed, 13 Nov 2024 18:41:25 GMT

Mine started on the 29th of Oct--unable to redeem. I have over 100K points expiring so I need to redeem. I have called, chatted and emailed numerous times, but to no avail. They claimed they escalated the issue, but up to now, nothing! Unbelievable!!!

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak

MemberS2006 — Thu, 21 Nov 2024 19:57:21 GMT

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak

r767831w — Wed, 13 Nov 2024 23:21:49 GMT

Yep, end of October is when mine started too -- unable to redeem. Messaging, calling, just keep being told that it is being escalated. What an incredible waste of our time. Obvious that AARP doesn't care about its members at all. There is no tech problem in the world that takes this long to fix.

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak

RenateW69623 — Thu, 14 Nov 2024 14:55:43 GMT

Oops, somehow my comment got posted twice in different spots. Deleting this duplicate comment, see above for my original comment.

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak

RenateW69623 — Thu, 14 Nov 2024 14:52:22 GMT

Agree. With all the people that have commented on the chat that they have this issue, it is obviously something in their system that is screwed up (and there are probably more people with the issue that haven't commented in the chat). But I guess since it doesn't affect all members, this is not a priority for them. A competent tech team would come up with a fix that automatically fixes this for everyone, instead of members having to contact them and then wait for several weeks with no results.

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak

AristotleOfGreece — Thu, 14 Nov 2024 17:04:40 GMT

Notice of AARP Membership Dues Increase

LOL! No way I renew

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstakes?

AARPConsumerCare — Thu, 14 Nov 2024 17:22:41 GMT

Hello @KevinHoffmanEst, I'm deeply sorry for the frustration this has caused you. It's certainly not the experience we want you to have. I see our team emailed you yesterday regarding this matter. Please take a look into it and if you have any questions, you can contact them directly. - Daniela R.

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak

rednexsrus — Thu, 14 Nov 2024 17:36:08 GMT

Common everyday occurrence’s with this sorry excuse for a rewards program. I hope these idiots can finally fix what is wrong in the next few days while the site will be shutting down.

BUT I DOUBT IT, NO FAITH WHATSOEVER

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak

bas45dml — Thu, 14 Nov 2024 18:15:11 GMT

They don't seem to be doing anything. Last time my husband and I could redeem was Oct 29th. I did a chat twice to no avail. Private message said they escalated yesterday takes 5 days. I agree with everyone else aarp doesn't seem to care.

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak

AARPConsumerCare — Thu, 14 Nov 2024 22:21:00 GMT

I can totally understand your frustration, @PrimaryVABeach1. If you've called to report the errors, our team is currently investigating it and they will contact you within five business days. - Diana G.

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak

AARPConsumerCare — Fri, 15 Nov 2024 13:18:50 GMT

@rd9878 I understand how frustrating this is! If your issue was escalated, please check your email and/or spam for a response. If you don't have one, please reach out to me in a private message with your email address, and the activity you were doing when you got the message, and I'll be happy to look in to it for you. Thank you! Jodee R.

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak

r767831w — Fri, 15 Nov 2024 14:16:30 GMT

I know, sort of hilarious that right in the midst of AARP showing how little it cares about its members, it tells us that dues are going up. No way I'm renewing either!

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak

BtW751689 — Sun, 01 Dec 2024 00:47:07 GMT

according to their site, if they decide you are at fault they take away all your points and if they decide to let you back in you start at zero. Still not admitting any fault and saying it is your problem.

Re: Is anything being done about error messages when trying to Redeem, Fitbit connections, sweepstak

BtW751689 — Sun, 01 Dec 2024 00:48:41 GMT

call your credit card and tell them the cards were never received, they should be able to revoke it.