topic Re: Unable to process in Redemption

Unable to process

VanessaH806096 — Tue, 12 Nov 2024 15:13:09 GMT

Unable to process..The second tier escalation has been submitted. Please allow 3-5 business days for a response.

How nice, didn't know there was a second tier

Re: Unable to process

jserramcorder — Tue, 12 Nov 2024 16:34:37 GMT

If my call today says that it will be a third tier!

Re: Unable to process

KevinHoffmanEst — Tue, 12 Nov 2024 20:17:37 GMT

I have been unable to do ANYTHING except "earn" rewards points for 3-4 weeks now. Fitbit wont earn me the points I normally earn from steps. I bought 5 gift cards a week ago that still haven't arrived. I'm growing quite tired of this... with no fix nor do they (AARP) seem to care.

Re: Unable to process

jserramcorder — Tue, 12 Nov 2024 21:42:11 GMT

I just got done with a lengthy chat which nothing was resolved. My first interaction was Oct 30 when I thought the escalation would start. Nov 1 I got an email saying to call and confirm my account. Apparently that started the escalation, the other one went away. Then I got the canned response saying follow the rules on Nov 8. I replied to the email and also called again, call went to voice mail, email not replied. Today I was told since the email on Nov 8 was within the 5 days, it was responded to. Yet the problem remains. So wondering if my 5 day window has started all over again.

Re: Unable to process

r767831w — Wed, 13 Nov 2024 23:24:39 GMT

Interested in what you wrote -- seems like you've managed to worm more information out of them than I've been able to. Is that what this is about -- they think that somehow we've been cheating??! That is incredibly offensive. That's much worse than my assumption that they simply don't care enough to fix a tech problem. You're saying that this is deliberate? Wow.

Re: Unable to process

jserramcorder — Thu, 14 Nov 2024 00:29:31 GMT

I am not sure what they think since they will not communicate with me on this. If I am cheating why can I earn points? Seems to me if you thought this was happening your membership would be revoked. I have yet to hear from them when I asked for a discussion on the issue. Others said they got the same message which makes me think they just push buttons.

Re: Unable to process

VanessaH806096 — Thu, 14 Nov 2024 12:13:44 GMT

How can you cheat? I think as long as one completes the quizzes and videos all points should count. If someone is using "codes" to gain points then that's something else. Now I am very curious.

Re: Unable to process

RenateW69623 — Thu, 14 Nov 2024 15:49:28 GMT

I had the same thoughts in another chat session ( Re: Fixed, "Unable to process your redemption requ... - AARP Online Community ). In that discussion, it sounds like another member actually had their account suspended after they contacted AARP about this issue. But as you said, this makes no sense. How can you cheat when you're doing what the program asks you to do, by completing quizzes and videos. And there is a max on how many points you can earn daily, so you can't cheat by earning too many points. And it's not like you can use your points for too many rewards, since you can only redeem GC once (assuming you can even get one before it sells out), and can only get 3 GC per month. And there are also limits on playing the IW and Sweepstakes.

Re: Unable to process

VanessaH806096 — Thu, 14 Nov 2024 15:59:14 GMT

I totally agree with you!

If they are not going to honor they way we are earning the points then I would like to get reimbursed back since I paid for three years.

Re: Unable to process

jserramcorder — Thu, 14 Nov 2024 18:35:38 GMT

FYI, years ago a family member passed who had paid for a lengthy AARP membership. I called to cancel it and get reimbursement. They told me they don’t send back money but could transfer the remaining time to another member. Since I had a membership I told them to extend mine which they did. Not sure how they get away with not reimbursing accounts monetarily.