topic Who do I contact if a reward never came through email? in Redemption

Who do I contact if a reward never came through email?

RyanW685508 — Wed, 06 Nov 2024 20:07:46 GMT

I am not sure what the appropriate avenue is for this, but does anyone know how I go about contacting AARP Rewards for a redemption code I was supposed to get a few months ago? It was for a AARP Travel Center $100 Hotel Coupon. After I redeemed, I forgot about it until I wanted to use it to book a hotel for the upcoming holidays. The redemption shows in my transaction history but I apparently never got an email with the code. How can I look up what that code is?

Re: Who do I contact if a reward never came through email?

LucyAdair8 — Thu, 07 Nov 2024 12:11:04 GMT

That has happened to me. Use the Chat feature. Give them the date and amount of the transaction. They can find it and resend it to you.

Re: Who do I contact if a reward never came through email?

AARPConsumerCare — Thu, 07 Nov 2024 20:14:13 GMT

Hi @RyanW685508, I can take a look into this. Please send me a private message with your name and email address.

Here you can find the steps to enable your private messages: https://aarp.info/47hWcl7 - Diana G.

Re: Who do I contact if a reward never came through email?

RyanW685508 — Thu, 07 Nov 2024 22:10:33 GMT

Hi Diana, thank you for the reply. Unfortunately, I do not seem to have the option in my profile to enable private messages. When I follow your instructions, the tab for "Private Messenger" does not appear. If I go to my profile and click on "My Private Messages" in the Quick Links area, I get an error that says "You do not have sufficient privileges for this resource or its parent to perform this action." Is there a way around this that I may be missing?

Re: Who do I contact if a reward never came through email?

AARPConsumerCare — Thu, 07 Nov 2024 22:45:06 GMT

Thank you for letting us know about the missing feature, @RyanW685508. I have reported this issue. Please visit: https://aarp.info/3epCObA to call, chat or text our team. - Diana G.