topic Re: Error: "Unable to process your redemption request" in Redemption

Error: "Unable to process your redemption request"

SatinM165610 — Wed, 30 Oct 2024 19:21:11 GMT

Well, looks like I am the next victim of this error. Just started getting it today. Who can help?

Re: Error: "Unable to process your redemption request"

MarianneB850210 — Thu, 31 Oct 2024 00:47:09 GMT

Everyone in my hosuehold is getting the same error message. I chatted with customer service they have no idea. They escalated my case. Sucks.

Re: Error: "Unable to process your redemption request"

JerryS361724 — Thu, 31 Oct 2024 03:23:41 GMT

Count me in on having the same issue. By the number of views this post has and the other about the same issue, looks like there's others having the same problem.

Re: Error: "Unable to process your redemption request"

AARPConsumerCare — Thu, 31 Oct 2024 19:44:05 GMT

Hey SatinM165610, I'm so sorry you are having trouble with redeeming your AARP Rewards points. Please send us a private message, and we will be happy to further assist you with this issue. -Ashlyn L

Re: Error: "Unable to process your redemption request"

SatinM165610 — Thu, 31 Oct 2024 20:26:05 GMT

How do I send you a private msg?

Re: Error: "Unable to process your redemption request"

AARPConsumerCare — Thu, 31 Oct 2024 20:50:52 GMT

I can understand your frustration, @MarianneB850210. Glad to hear you reached out to our team by chat, our team will get back to you within five business days with details about the erro you received. - Diana G.

Re: Error: "Unable to process your redemption request"

AARPConsumerCare — Thu, 31 Oct 2024 21:26:07 GMT

Thank you for letting us know you're getting this error, @JerryS361724. I've sent you a private message to take a look at your AARP Rewards account. - Diana G.

Re: Error: "Unable to process your redemption request"

SecondaryVABeach1 — Fri, 01 Nov 2024 04:11:17 GMT

I am getting the same message. What can be done.

Re: Error: "Unable to process your redemption request"

KellytheBelly — Fri, 01 Nov 2024 04:44:48 GMT

Same! D-: Receive this error, 'Unable to process your redemption request,' which means one cannot redeem any redemptions, enter sweepstakes, or play instant wins. The earn function works fine. I am able to watch videos and complete quizzes.

cc: @AARPTeri | @AARPConsumerCare (I've sent 2 private messages, without resolve. Please assist. Thank you.)

@SatinM165610 wrote ‎10-30-2024 03:21 PM:
Well, looks like I am the next victim of this error. Just started getting it today. Who can help?

Re: Error: "Unable to process your redemption request"

AARPConsumerCare — Fri, 01 Nov 2024 12:14:35 GMT

@KellytheBelly I am so sorry you've had trouble with those redemptions! I absolutely want to help with the situation, and I did try to reach out to you by private message, but they don't seem to be activated. Here is a link that will help you activate them. Once they are activated, I'll be happy to review your account and escalate any issues if necessary. Thank you! Jodee R.

Re: Error: "Unable to process your redemption request"

AARPConsumerCare — Fri, 01 Nov 2024 12:19:03 GMT

@KellytheBelly Thank you! I sent you a private message and look forward to hearing from you! Jodee R.

Re: Error: "Unable to process your redemption request"

PetraG171570 — Fri, 01 Nov 2024 15:17:37 GMT

I have the same problem! It's been going on 3 days now.

I received this message, 'Unable to process your redemption request,'

I cannot redeem points earned, enter sweepstakes, or play instant wins.

Re: Error: "Unable to process your redemption request"

RandyK116611 — Fri, 01 Nov 2024 15:51:43 GMT

Same here, for a few days now.

Re: Error: "Unable to process your redemption request"

AristotleOfGreece — Fri, 01 Nov 2024 16:03:17 GMT

Unable to process your redemption request...

Going on for the past 3 days!!

When is this going to be fixed???

Re: Error: "Unable to process your redemption request"

AARPConsumerCare — Fri, 01 Nov 2024 19:16:36 GMT

@SecondaryVABeach1 I'm sorry you're having that issue! I'll be happy to review your Rewards, and I tried to send you a private message, but it's not enabled. Here is a link with those instructions. I look forward to hearing from you, thank you! Jodee R. https://aarp.info/47hWcl7

Re: Error: "Unable to process your redemption request"

ValeriaS102774 — Fri, 01 Nov 2024 22:15:00 GMT

Been going on for 3 days for me too

Re: Error: "Unable to process your redemption request"

AARPConsumerCare — Fri, 01 Nov 2024 22:50:42 GMT

@PetraG171570 It's time to get this fixed. When you have a moment, please send us a private message with your complete name, mailing address and email address so we can locate your account and look into this error message. You may need to enable your private messages, here is an article with steps to do that: https://aarp.info/47hWcl7 - Janelle M.

Re: Error: "Unable to process your redemption request"

AARPConsumerCare — Fri, 01 Nov 2024 23:43:45 GMT

@AristotleOfGreece Let's look into your account together! I sent you a private message, so I can get more info from you. I look forward to speaking with you further! - Janelle M.

Re: Error: "Unable to process your redemption request"

KellytheBelly — Sat, 02 Nov 2024 00:03:55 GMT

Hi Jodee / @AARPConsumerCare . I never received your PM. I have received a PM from somebody else, but not from you. Maybe a resend? Thank you. P.S. Yes, still having issues. From what I understand it's site wide. Thank you, again. - Kelly

@AARPConsumerCare wrote ‎11-01-2024 08:19 AM:
@KellytheBelly Thank you! I sent you a private message and look forward to hearing from you! Jodee R.

Re: Error: "Unable to process your redemption request"

rednexsrus — Sat, 02 Nov 2024 10:00:31 GMT

SAD TO SAY, BUT NOT REAL SOON