topic Re: Error message - Unable to process your redemption request in Redemption

Error message - Unable to process your redemption request

tom343 — Fri, 01 Nov 2024 23:36:54 GMT

I've been getting this message when trying to enter sweepstakes Unable to process your redemption request.

Re: Error message - Unable to process your redemption request

KarenBaum — Sat, 02 Nov 2024 00:05:37 GMT

my friend is having the same issue and called rewards. They were less then helpful and said they'll open an escalation which takes 3-5 days.

Re: Error message - Unable to process your redemption request

RenateW69623 — Sat, 02 Nov 2024 04:05:30 GMT

A lot of people have this issue, including myself, and I haven't seen that anyone has gotten it fixed yet. If you search for "Unable to process your redemption request" you'll find the posts from other people.

Re: Error message - Unable to process your redemption request

rednexsrus — Sat, 02 Nov 2024 09:50:54 GMT

Here is a wall, you probably will get better results talking to it

No one here cares 😤

Re: Error message - Unable to process your redemption request

rednexsrus — Sat, 02 Nov 2024 09:56:48 GMT

This reply “they'll open an escalation which takes 3-5 days “

is a cop-out. They have no intention

of trying to fix this. 🤮🤮🤮

After all they created this mess

Re: Error message - Unable to process your redemption request

MemberS2006 — Thu, 21 Nov 2024 20:14:57 GMT

🤣

Re: Error message - Unable to process your redemption request

AARPConsumerCare — Mon, 04 Nov 2024 15:48:43 GMT

@MemberS2006 I am so sorry, and completely understand your frustration! However, in order to complete the escalation, and resolve your issue, we do need more information. I'll reach out to you in a private message, or you can contact the Ombudsman team to help them resolve the issue also. I apologize for the inconvenience, but thanks for reaching out! Jodee R.

Re: Error message - Unable to process your redemption request

AARPConsumerCare — Mon, 04 Nov 2024 17:27:10 GMT

Were sorry about this, @tom343 and we'd like the chance to look into this, if you're still having trouble. Please send us a private message, so we can check on your rewards account. - Christy C.

Re: Error message - Unable to process your redemption request

AARPConsumerCare — Mon, 04 Nov 2024 19:02:42 GMT

@RenateW69623 So sorry to hear that you're experiencing this website error! Have you had an opportunity to contact us to look into your account and create an escalation if needed? Please send me a private message with your complete name, mailing address and email address, so I can locate your account. You may need to enable your private messages, here is an article with steps to do that: https://aarp.info/47hWcl7. - Janelle M.

Re: Error message - Unable to process your redemption request

tom343 — Tue, 05 Nov 2024 00:43:49 GMT

There is no "Private Messenger" tab in my settings.

Re: Error message - Unable to process your redemption request

AARPConsumerCare — Tue, 05 Nov 2024 00:52:16 GMT

No problem, I can help! To use the private messenger through the AARP Online Community, you do have to enable it if you haven't yet. You can follow the instructions here - https://aarp.info/47hWcl7 - Christy C.

Re: Error message - Unable to process your redemption request

eleeyuht — Sat, 09 Nov 2024 21:31:09 GMT

There literally is no such tab. See my screenshot below. 🙄

Re: Error message - Unable to process your redemption request

KevinHoffmanEst — Wed, 13 Nov 2024 16:39:01 GMT

O ordered 5 gift cards weeks ago... in addition to not being able to redeem any points, they said it would be escalated. TWICE now I got the same response in chats. They also said they cant refund me the money since the transaction "went thru".

Im giving them until Monday then Im fighting the charge with my credit card company and wont ever buy another one here again.