topic Re: Strange sweeps entry count in Redemption

Strange sweeps entry count

ralmon — Wed, 18 Mar 2020 02:59:59 GMT

I entered 5 entries each into the Luck of the Irish, and Step Out In Style sweeps. It appears I only got 1 entry counted, and it does not let me enter up to 5.

Is this a known issue? I hadn't noticed this behavior before, but it's hard to check without a functioning transaction history. Could one of you AARP masters please check for me? Thanks.

Cheers,

Ray

Re: Strange sweeps entry count

ralmon — Wed, 18 Mar 2020 12:17:55 GMT

@AARPTeri @AARPCaroline

It happened again!

I entered and had 5 entries confirmed.

But in the Redemptions list, it only shows 1 entry each the last 2 days.

There is something wrong with the sweeps entry accounting.

I am told incorrectly that I entered 5 when it only enters 1. We really need a total entries display somewhere. At least, only 1 entry worth of points is subtracted. Now I'm not confident whether I've ever been entered in the sweeps at all.

Lol - I demand a recount!

Re: Strange sweeps entry count

AARPTeri — Wed, 18 Mar 2020 12:40:28 GMT

@ralmon A recount it is! 🙂 loved this comment!

We are sorry about this experience and wanted to let you know we are looking into this now, thanks for letting us know!

Re: Strange sweeps entry count

AARPTeri — Wed, 18 Mar 2020 18:56:18 GMT

@ralmon Thanks for reporting this - it is a bug that we are currently tackling.

Right now users can get all 5 sweeps entries by entering 1 entry 5 times unfortunately. But we do expect a quick fix to this.

Re: Strange sweeps entry count

andrewtoo — Wed, 18 Mar 2020 19:55:25 GMT

@ralmon

Same here, I guess I try to enter 4 more times.

Thanks for the heads up!

Andrew

Re: Strange sweeps entry count

ralmon — Wed, 18 Mar 2020 20:00:03 GMT

@AARPTeri

Thanks, I'll have to try that tomorrow. The sweeps won't let me enter anything more today, as if I already had 5 entries.

Cheers,

Ray

Re: Strange sweeps entry count

andrewtoo — Wed, 18 Mar 2020 20:03:55 GMT

@AARPTeri

I'm just realizing that if I try to enter 5 entries then I get one entry and it's done.

We have to enter one entry at a time from the start, huh?

Anyway, I am only interested in the one sweep right now. The others just don't appeal to me because I am unsure of their true value (vs. their taxable value), or, I don't see them as much of a prize to begin with.

Thanks

Re: Strange sweeps entry count

ralmon — Wed, 18 Mar 2020 20:17:42 GMT

@andrewtoo

Yes, I think @AARPTeri meant 5 times a single entry.

Makes it tricky to test if it's fixed, b/c if you enter more than one and it fails, you forfeit more entries for that day. Interesting bug, that one.

Cheers,

Ray

Re: Strange sweeps entry count

j119054s — Thu, 19 Mar 2020 15:20:28 GMT

The ability to enter five sweepstakes entries is still broken.

Re: Strange sweeps entry count

AARPTeri — Thu, 19 Mar 2020 18:30:43 GMT

@j119054s @ralmon @andrewtoo Happy to report that a fix was done for this today!

Re: Strange sweeps entry count

ralmon — Fri, 20 Mar 2020 17:02:32 GMT

@AARPTeri @j119054s @andrewtoo

Tried it out, fix works. Thanks!