topic Re: AARP Rewards Scheduled Maintenance, Tues 10/22 in Redemption

AARP Rewards Scheduled Maintenance, Tues 10/22/24

KellytheBelly — Tue, 22 Oct 2024 08:35:40 GMT

AARP will be performing scheduled maintenance on Tuesday, October 22, 2024 from 12:45am ET until 2:30am ET. The AARP Rewards site will not be available during this time. We apologize for any inconvenience and thank you for your patience.

Re: AARP Rewards Scheduled Maintenance, Tues 10/22

KellytheBelly — Tue, 22 Oct 2024 05:38:10 GMT

Maintenance is now, 'Active.'

Re: AARP Rewards Scheduled Maintenance, Tues 10/22/24

KellytheBelly — Tue, 22 Oct 2024 09:57:16 GMT

AARP Rewards Site Is Back Up! ➡️ Although, there are log-in issues, as well as Earn issues. FYI. @AARPTeri

https://www.aarp.org/rewards/discover/

Re: AARP Rewards Scheduled Maintenance, Tues 10/22

JoLo49 — Tue, 22 Oct 2024 07:38:09 GMT

I haven't been able to get back into the site. I keep getting the log-in loop, and then the maintenance message. Did the site go back down again?

Re: AARP Rewards Scheduled Maintenance, Tues 10/22

a170938b — Tue, 22 Oct 2024 08:41:15 GMT

I get into the site without problems. However I can't acquire points because the videos and quizzes lost their point badges. (they had them when I started as I could acquire points for 2 videos, then magically badges were gone!)

Re: AARP Rewards Scheduled Maintenance, Tues 10/22

BillD916633 — Tue, 22 Oct 2024 10:29:39 GMT

Typical smucks trying to run a rewards program but do not have a clue WHAT THEY ARE DOING.

here is a suggestion !!
GO BACK TO MAINTENANCE because the last one didn’t WORK

Re: AARP Rewards Scheduled Maintenance, Tues 10/22

rednexsrus — Tue, 22 Oct 2024 10:44:18 GMT

And while you are at it stick a lousy $5 points only gift card in the

retail tab. Don’t ever remember this tab being MT of at least one gift card.
I hope this is not an indication of rewards gift cards to be offered going forward.
Guess the $5 cards were too expensive

Re: AARP Rewards Scheduled Maintenance, Tues 10/22/24

gh76837634 — Tue, 22 Oct 2024 11:29:26 GMT

It's 7:27 AM Eastern time and while I can get into the site and interact with rewards, points are not being awarded. Are there widespread issues? If so, how about posting an update on the site? Thanks

Re: AARP Rewards Scheduled Maintenance, Tues 10/22/24

OneDayMatisyahu — Tue, 22 Oct 2024 16:15:10 GMT

Wasn't able to log in until 6:17 am est - but when trying to earn points as another poster has cited - "no little red badges (200 - 300 - 450 pts) = no points for you my dear" - not able to earn points. 😠

Later it gets worse when trying to Earn points - now need to 'log in again' ---> greeted by "You've come to the right place, but there may be an issue displaying this page....." yeah AARP It staff 'scheduled maintenance' = errors/ glitches galore. Maybe they shouldn't get paid until they fix it. 😤

Same problem for Instant Win with 'free play method'. 😩

Update: Earning Points seems to be working.... now. 🤞

😱

Re: AARP Rewards Scheduled Maintenance, Tues 10/22

BrandennA667727 — Tue, 22 Oct 2024 11:43:22 GMT

I agree with you. I've been unable to earn some points for some hours now.

Re: AARP Rewards Scheduled Maintenance, Tues 10/22

BrandennA667727 — Tue, 22 Oct 2024 11:45:20 GMT

A $5 card in the retail tab?🤔

Re: AARP Rewards Scheduled Maintenance, Tues 10/22/24

KellytheBelly — Wed, 23 Oct 2024 03:37:37 GMT

Site running smoothly for everybody now? D-:

AARP scheduled maintenances are(!) 'spooky.' 👻 😉

Re: AARP Rewards Scheduled Maintenance, Tues 10/22/24

BrandennA667727 — Wed, 23 Oct 2024 04:45:34 GMT

Yes.

Re: AARP Rewards Scheduled Maintenance, Tues 10/22/24

JoLo49 — Wed, 23 Oct 2024 22:38:32 GMT

Hi @KellytheBelly The site is running better for me now. I waited almost an entire day before trying to log back in.

Re: AARP Rewards Scheduled Maintenance, Tues 10/22

rednexsrus — Wed, 23 Oct 2024 23:45:32 GMT

Don’t be surprised at what they will offer you going forward

Re: AARP Rewards Scheduled Maintenance, Tues 10/22

AARPConsumerCare — Thu, 24 Oct 2024 19:14:00 GMT

@JoLo49 Yes, we experienced a website issue on 10/22 that has since been resolved. Let me know if you need anything, I'm here to help! - Janelle M.

Re: AARP Rewards Scheduled Maintenance, Tues 10/22

AARPConsumerCare — Thu, 24 Oct 2024 19:19:49 GMT

I am sorry to hear you are having trouble getting points for Rewards activities. I would like to invite you to reach us via Help Chat at https://help.aarp.org?cmp=SNO-LITHIUM---&socialid=15066275455, or by phone at 866-839-0463 so a member of our team can troubleshoot those issues with you and help you get points - Caleb G.

Re: AARP Rewards Scheduled Maintenance, Tues 10/22/24

AARPConsumerCare — Thu, 24 Oct 2024 19:46:35 GMT

Hi gh76837634 I can understand how frustrating that can be. If something seems off, please refresh your browser and look at the Most Recent Activity on the Rewards dashboard at the top of the page or go to your Transaction History to view the points you have earned. Please be sure to check the point-earning frequency for the activity to see if it earns daily, weekly, or monthly. We want to know if you're still not seeing your hard-earned points. To contact us, you can:

Chat with us online using the CHAT icon on the right or call a dedicated Rewards Specialist at 866-451-6305. We are available Monday through Friday, 8 a.m. — 8 p.m. ET. -Tiffanie S.

Re: AARP Rewards Scheduled Maintenance, Tues 10/22

rednexsrus — Fri, 25 Oct 2024 08:36:50 GMT

@BrandennA667727

check out the retail tab Now ( $5 Amazon gift card)

Right ??

Re: AARP Rewards Scheduled Maintenance, Tues 10/22

BrandennA667727 — Fri, 25 Oct 2024 13:56:13 GMT

Yeah, i was unable to redeem it.