topic Re: carnival gift card checkout not working? in Redemption

carnival gift card checkout not working?

NicholasS721365 — Sat, 21 Jan 2023 13:29:53 GMT

I added the gift card i wanted, says that it is in stock and when i go to purchase it tells me this page is not working, obviously something is amiss with the system. is there any feedback on this issue available?

Re: carnival gift card checkout not working?

DebH1960 — Sat, 21 Jan 2023 14:10:53 GMT

I got the same error message

Re: carnival gift card checkout not working?

KellytheBelly — Sat, 21 Jan 2023 14:33:49 GMT

Check your transactions. See if it went through.

Re: carnival gift card checkout not working?

NicholasS721365 — Sat, 21 Jan 2023 14:56:33 GMT

cant even get to the checkout window, there was a 405 error code, and now cart wont even load

Re: carnival gift card checkout not working?

AARPJanelleM — Sat, 21 Jan 2023 15:33:33 GMT

@NicholasS721365 @DebH1960 @KellytheBelly The Rewards checkout issue and error code have been reported and our team is looking into it. We recommend checking back later.

Re: carnival gift card checkout not working?

FanceeDubbleU — Sun, 22 Jan 2023 06:38:56 GMT

I have been trying for days but I can’t get AARP to accept my payment. I tried a valid cc and PayPal. I tried multiple browsers on two computers and my phone. I disabled ad blockers and pop up blockers.

I called AARP on Thursday and Friday for help (today is Sunday); I was told that my name or address on my cc bill isn’t matching what’s on AARP (which isn’t true because I checked) - but how does that explain why my PayPal payment isn’t working? Neither rep was able to help. They escalated my issue and said it may be 5 business days before I get a return call.

I found threads dating back to 2020 about people having difficulty with purchasing Carnival gift cards. You’d think that AARP would’ve had it figured out by now. And you can’t even make the purchase by phone either - which would be fine if the purchase could be completed on the website.

Re: carnival gift card checkout not working?

FanceeDubbleU — Wed, 25 Jan 2023 22:16:27 GMT

@NicholasS721365 @DebH1960

It's about 5pm on 1/25/23. I just tried and my payment with through. I haven't gotten a confirmation email yet (it may take up to 24 hours) but I see the transaction completed in PayPal. I hope it works for you guys.

Re: carnival gift card checkout not working?

LakeishaS385287 — Thu, 26 Jan 2023 21:11:16 GMT

Hi, I havent evenbeen able to view any rewards. Are there none available right now? I keep getting the same "get started with rewards" page

Re: carnival gift card checkout not working?

FanceeDubbleU — Thu, 26 Jan 2023 22:11:14 GMT

Try a different browser if you haven't already. That kept happening to me on Chrome but the page loaded fine on Edge.

Re: carnival gift card checkout not working?

FanceeDubbleU — Thu, 26 Jan 2023 22:51:20 GMT

It's been 24 hours and I have not received my GCs. Checked my regular email and my spam folder. I called AARP and was told they have to escalate my case yet again, and I have to allow 3-5 business days - yet again. Today is Thursday. My cruise sets sail on Monday... 3-5 business days will be too late. The rep said she would make a note that I leave Monday, so we will see if I get my gift cards before I sail. I hope I can come back here with good news.

Re: carnival gift card checkout not working?

AARPJanelleM — Sat, 28 Jan 2023 14:59:12 GMT

@LakeishaS385287 Hi Lakeisha, it sounds like you have to sign up for the AARP Rewards site. Please click the "Get Started With Rewards" button to opt in and log in to the site. You can learn more here: https://aarp.info/3xMiUiq I'm always here to help!

Re: carnival gift card checkout not working?

FanceeDubbleU — Mon, 06 Feb 2023 17:27:21 GMT

I STILL have not gotten my gift cards. It’s been almost 2 weeks. My final cruise payment is due today, never mind not being able to use the GCs on the cruise I just returned from this past weekend. I have over $2500 tied up with AARP and I need that money to pay for the cruise since I apparently can’t get the GCs. There is no guarantee that AARP will refund me if they decide to one day send the cards since they don’t offer refunds, but if I can’t get the cards today it’ll be too late and I won’t need the cards.

I’ve called the ombudsman number multiple times today and instead of giving you the option of waiting to speak with someone, you are asked to leave a VM and then all you can do is pray someone returns your call.

I cannot believe I am going through all of this with a company as well known and respected as AARP. Highly disappointed!!!!

Re: carnival gift card checkout not working?

AARPJanelleM — Mon, 06 Feb 2023 21:21:19 GMT

@FanceeDubbleU I apologize for the disappointment this has caused. Please respond to the email from our escalations team or call the phone # provided in the email. The escalations team is requesting additional information in order to process your case; they need to speak with you directly.

Re: carnival gift card checkout not working?

FanceeDubbleU — Mon, 06 Feb 2023 21:43:33 GMT

It's ok, Ms. Janelle, thanks. I got the email stating I needed to call AARP on Friday while I was on another cruise so I could not respond until today. I already called the ombudsman number provided in the email 4 times today and could not reach anyone. I left a VM this morning. I also called the regular number and was told I had to speak with Lauren at the ombudsman number as there was nothing that could be done on that level. I sent a reply to the email you mentioned as well. I have not heard from anyone and it is almost 5pm. SMH.

Unfortunately, I had to make the final payment for my next cruise today. I purchased gift cards through New Egg and Allstate earlier this afternoon. It took Allstate all of 30 seconds to send the cards I bought from them. It took New Egg a couple hours but the cards were received. The discounts were the same but the service was quick and painless. I will be using them for gift card purchases from now on. No need to renew my AARP membership.

Re: carnival gift card checkout not working?

MinaA971030 — Fri, 27 Oct 2023 23:14:55 GMT

I’m getting the same message… this is the only reason I joined aarp was for the carnival gift cards.. go to checkout and it won’t accept payment

Re: carnival gift card checkout not working?

AARPJanelleM — Mon, 30 Oct 2023 19:32:07 GMT

@MinaA971030 So sorry to hear about this issue. I see you were able to purchase 6 gift cards on 10/28. Please don't hesitate to let me know if you need any further assistance!

Re: carnival gift card checkout not working?

KathleenS691939 — Sat, 16 Dec 2023 00:24:49 GMT

Clearly almost a year later they are still doing NOTHING to fix this error. I have been getting it all day. Called into AARP and they acted like they didn't know what was happening and tried blaming me for maxing out on gift cards this month (I've only purchased 7 premium cards and limit is supposed to be 25) and then they blamed my credit card name and address not matching up (also wrong since it worked a few days ago using the same cc info). Why has this not been escalated and fixed?! I was told 3-5 business days and someone would reach out to assist, however, my cruise is on Monday so that is zero help to me now.

Re: carnival gift card checkout not working?

AjS461079 — Mon, 18 Dec 2023 06:22:47 GMT

Oh no! This isn’t good at all! A lot of people including myself have had this happen. It’s unfortunate and unacceptable from what is supposed to be a reputable organization. December 15th I too became a part of the mystery error and funds pending( still) I will dispute it due to the fact I have no merchandise (Carnival Gift Cards totaling 360.00)

I wish you the best of luck and for all those who are dealing with this.

Re: carnival gift card checkout not working?

p963774s — Wed, 27 Dec 2023 01:57:12 GMT

This just happened to us. We leave on Friday and now there’s a hold on the credit card and we have no gift card 🤬

Re: carnival gift card checkout not working?

KevinJ642288 — Sat, 13 Jan 2024 14:40:14 GMT

Is check out not working for aarp? I tried with multiple cards and same error for the carnival gift cards