topic Re: Carnival gift cards not received in Redemption

Carnival gift cards not received

HarryD847653 — Wed, 02 Oct 2024 12:32:15 GMT

Please help, I’ve reached out to chat and got no where, I purchased 3 carnival gift cards on September 30 and is now October 2nd and they still aren’t here!!

Re: Carnival gift cards not received

AARPConsumerCare — Thu, 03 Oct 2024 19:01:51 GMT

@HarryD847653 It's time to get to the bottom of this, Harry. Please send us a private message with your complete name and mailing address, so we can locate your account. Here is an article that will show you how to activate private messages: https://aarp.info/47hWcl7 - Janelle M.

Re: Carnival gift cards not received

HarryD847653 — Thu, 03 Oct 2024 20:05:10 GMT

I have tried to get to a private message with you guys and it won't work

Re: Carnival gift cards not received

AARPConsumerCare — Thu, 03 Oct 2024 20:09:51 GMT

@HarryD847653 Thanks for getting back to me! Have you had an opportunity to complete the steps to enable your private messages? https://aarp.info/47hWcl7 - Janelle M.

Re: Carnival gift cards not received

HarryD847653 — Thu, 03 Oct 2024 20:11:43 GMT

the private message option is not there, it says privacy and kudos no where to turn messaging on

Re: Carnival gift cards not received

AARPConsumerCare — Thu, 03 Oct 2024 20:18:49 GMT

@HarryD847653 I understand. Please chat with us, so we can check on your gift cards and your private message settings. Chat with us here: https://aarp.info/2ThqJxO - Janelle M.

Re: Carnival gift cards not received

HarryD847653 — Fri, 04 Oct 2024 00:31:15 GMT

Reached out to chat got the same crap that they are escalating, is been 3 days still no gift cards!! Not cool at all $1350 and no cards!! Instead just the run around

Re: Carnival gift cards not received

AARPConsumerCare — Fri, 04 Oct 2024 15:50:20 GMT

@HarryD847653 Thanks for letting me know! If our chat team escalated this for you, you can expect to hear back from our team within 3-5 business days once your case is reviewed. - Janelle M.

Re: Carnival gift cards not received

HarryD847653 — Fri, 04 Oct 2024 15:56:24 GMT

Here’s the problem everyone says wait is escalated and now it’s been 5 days and guess what no gift cards and no refund!!! Just $1350 missing!!!

Re: Carnival gift cards not received

AARPConsumerCare — Fri, 04 Oct 2024 16:06:24 GMT

@HarryD847653 I'm terribly sorry for any inconvenience this has caused, Harry. The timeframe to receive a response on an escalation is 3-5 business days to allow our team the time to fully review the case. If it has been more than 5 business days since the escalation was created, please contact us to follow up on it: https://aarp.info/3epCObA - Janelle M.