topic Unable to process your redemption request in Redemption

Unable to process your redemption request

jim2b2001 — Sun, 11 Aug 2024 13:28:56 GMT

I keep getting this error message: "Unable to process your redemption request" when trying to enter sweeps or instant wins. I have restarted my browser, cleared the cookies, etc. Nothing works. Please help

Re: Unable to process your redemption request

BrandennA667727 — Mon, 12 Aug 2024 04:22:49 GMT

Glitch! I've been having a similar error for over 5months now whenever i try to edit my spouse information (Error updating user spouse information.)

Re: Unable to process your redemption request

AARPConsumerCare — Mon, 12 Aug 2024 20:13:32 GMT

@jim2b2001 I'm sorry you're having trouble, but I'm happy to help. Please reach out in a private message with your email address so I can check on your Rewards. Thanks! Jodee R.

Re: Unable to process your redemption request

AARPConsumerCare — Tue, 13 Aug 2024 13:06:20 GMT

@BrandennA667727 I'm sorry you're having trouble! Are you editing your spouse's information from your online account at http://www.aarp.org?cmp=SNO-LITHIUM---&socialid=14368880627? Please send a private message, or visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can assist you. Thanks! Jodee R.

Re: Unable to process your redemption request

RenateW69623 — Thu, 15 Aug 2024 14:49:35 GMT

@jim2b2001 Were you able to get this fixed? I have a friend who has the same issue, and I told her she should contact customer support, but she didn't have success the last time she contacted customer support on another issue, so she didn't think it was worth the bother. But I was just wondering if you had any luck with this issue. Thanks.